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Adam WestLead Quality Assurance EngineerCincinnati, OH, United States, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE Professional summaryLead Quality Assurance Engineer with over two decades of expertise in QA testing and leadership, driving innovation and excellence across various tech sectors. Skilled in enhancing product reliability and team performance through strategic planning and meticulous testing. Passionate about mentoring teams and streamlining processes to deliver superior software solutions. Employment historyQA - Lead New Development, Jun 2020 - Apr 2024SUREPOINT, Cincinnati, OHLead Quality Assurance Engineer, Mar 2015 - Apr 2020 QUEST DIAGNOSTICS, Cincinnati, OHSenior Quality Assurance Engineer, Feb 2005 - Mar 2015 QUEST DIAGNOSTICS, Cincinnati, OHQuality Assurance Engineer, Aug 2001 - Feb 2005MEDPLUS (QUEST DIAGNOSTICS), Cincinnati, OHLead QA Engineer for new payment solution, ensuring seamless integration and high reliability. Directed offshore QA team, enhancing global collaboration and project efficiency. Executed UAT testing, identifying critical issues and ensuring product quality. Mentored junior QA analysts, improving team skills and project outcomes. Streamlined QA processes, enhancing system reliability and user satisfaction. Pioneered innovative mobile testing strategies for iOS and Android platforms. Bridged communication between global QA teams, enhancing synergy and project delivery. Refined usability testing protocols for LMS+ applications, elevating user experience. Implemented system-level test cases, reducing regression testing hours by 50%. Collaborated with Development and Support to resolve software defects and customer issues. Operated under Agile and Scrum frameworks, ensuring timely quarterly releases. Led the transition of QECS VB code to .NET, improving operational efficiency. Mentored onsite and offshore teams, elevating quality assurance standards. Enhanced team synergy by leading cross-functional training initiatives. Elevated QA standards by mentoring global teams.Resolved critical software defects, ensuring robust quarterly releases. Enhanced QA processes by developing SOPs, improving operational efficiency and team performance. Implemented Data Matrix to minimize setup overlap, significantly reducing regression time. Created comprehensive QA training library, boosting team knowledge and testing accuracy. Collaborated with developers and project managers to assess program capabilities and testing needs. Debugged code and identified root causes through detailed analysis of configuration files and logs. Fostered a team-oriented environment that accelerated the cross-training of new QA members. Refined bug reporting process, improving documentation clarity and reducing resolution times. Led on-site customer training for beta and go-live phases, ensuring smooth transitions. Developed a comprehensive regression suite using Test Director, enhancing testing efficiency. Directed testing for new electronic forms application, ensuring high-quality releases. Served as SME for 32 applications in Chartmaxx EHR, providing expert guidance. Created an automated smoke test, reducing early-stage deployment risks significantly. Tested all external hardware, ensuring seamless integration with Chartmaxx. EducationBusiness AdministrationUniversity of Cincinnati-Main Campus, CincinnatiCoursesSix Sigma Green BeltITQSB - FoundationCMMIHL7SkillsCMMI, Waterfall, TDD, Agile, SCRUM, Jenkins, Winrunner, Oracle, IBM, Microsoft Access, QA Complete, Quality Center, QTP, Test Director, Practitest, VB, .Net, SQL, Java, HL7, BPM, C++, IE, Chrome, Edge, Microsoft PowerPoint, Word, Excel, Project, Clarity, Rally, Cognos, Topaz, Epad, UAT, PEN, GUI, Regression, White Box, Black Box, Smoke, Performance, Interface, Exploratory, Compatibility, Back End, Leadership, Mentoring, Software Defect Resolution, Agile Leadership, UI/UX Design, Mobile Testing, Teamwork, Streamlining Processes, Usability Testing, Defect Triage, API Testing, Defect Management, Risk Assessment, Team Leadership, DevOps, Remote Team Management, Agile Methodologies, Bug Tracking, SDLC, JIRA, Appian, Firefox, Postman, Git, Unix, Cognos, Stripe, Dbeaver, Continuous Integration, Defect Tracking, Test Planning, Defect Backlog Reduction, Scalability Testing, Remote Testing, Test Automation, Data Analysis, Quality Improvement. LinksLinkedin: www.linkedin.com.HobbiesVolunteer youth coach the past 15 years for both boys and girls for St Bernard catholic school. Coached baseball, basketball and football.