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Click here or scroll down to respond to this candidate Candidate's Name
Fort Worth , United States Street Address | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
Professional Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a
high degree of accuracy.
Accomplishments
Cleaned up one million dollar of AR over 90day
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Skills
Invoice Processing AR Aging Reports
Accounts receivable management Time Management
Cash application Attention to Detail
Dispute Resolution Data Entry
Billing Software Registered Tax Return Preparer (RTRP)
Collections Management Registered Tax Return Preparer
Payment posting
Work History
AR Billing Specialist 01/2020 - Current
ERO HEALTH Remote
Enhanced billing accuracy by diligently reviewing and correcting discrepancies in patient accounts.
Optimized revenue generation by accurately applying appropriate adjustments, write-offs, and refunds as needed.
Increased overall departmental productivity through active participation in process improvement initiatives
focused on streamlining AR workflows.
Ensured compliance with all relevant regulations and industry standards by staying current on updates and
changes in medical coding guidelines.
Medical Customer Service Representative 05/2018 - 01/2020
ER OF TEXAS Hurst, TX
Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments,
billing, and insurance.
Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
Assisted in training new team members on company policies and best practices in medical customer service
delivery.
Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient
outcomes.
Medical Biller and Coder 03/2015 - 01/2018
Klarus Home Care Fort Worth, TX
Correctly coded and billed medical claims for various hospital and nursing facilities.
Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim
submission.
Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates
from insurance companies.
Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to
determine proper reimbursement.
Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Resourcefully used various coding books, procedure manuals, and on-line encoders.
Eyewear Consultant 03/2013 - 03/2015
Vision Works Corp Fort Worth, TX
Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs
and preferences.
Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Exceeded sales targets through effective product demonstrations and persuasive communication skills.
Resolved billing issues promptly and professionally, maintaining positive relationships with both clients and
insurance providers.
Maintained a clean and orderly work environment that promoted professionalism and efficiency.
Contributed to store profitability by upselling additional products such as lens coatings, cases, and cleaning
accessories.
Trained new employees on company policies, procedures, product offerings, effectively preparing them for
success in their roles.
Education
Associate of Science: Medical Assisting 01/2015
Tarrant County College District - Fort Worth, TX
Certifications
CNP - Certified Notary Public
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