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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional Summary:A+, MCP, CHDA, ITIL v3, CJIS certifications.Software experience includes: Microsoft software up to Windows 11 and Server 2012, Office up to M365,IBM ISeries500 account administration,Active Directory and Exchange.Network experience includes: TCP\IP, routers, LAN, Wi-Fi, VPN and WAN support.Hardware support includes: Desktops, servers, laptops, printers, switches, and routers.Trained new and current users in office and applications for workTechnical Skills:Software Experience:Azure Desktop and Server administrationMicrosoft 2000, 2003, 2008 and 2012 Server AdministrationMicrosoft Operating Systems 3.1, 95, 98, 2000, XP,7, 8.1, 10 supportMicrosoft Office 97, 2000, 2003, 2007, 2010, 2013, 2016G-Suite applicationsApple iOS 8, 10Building computer images in Windows and deploying with Acronis True Image, Windows, SCCM or ClonezillaLAN, WAN, DNS, VPN supportCitrix AdministrationAS400/ISeries 500 AdministrationOracle AdministrationWindows Server back-up and recoveryAvaya Call Pilot phone system administrationNetworking Skills:LAN, WAN, WIFI, VPN network supportDNS supportInternet Settings adjustmentsAruba Wireless trainingProfessional Development Classes:Security AwarenessCloud ComputingCSS3 for responsive web designGroup Policy ManagementNetwork ConfigurationOptimizing IT SolutionsAgile Project Management with ScrumSecurity +SharePoint 2013 Technologies Introduction for Power UsersSystem Center 2012 Configuration Manager IntroductionWindows 10 Whats NewCertifications:1997 A+ Certification2005 Help Desk Analyst Certification2007 MCP Windows Server 2003 Certification2011 ITIL v3 Certification2014 and 2016 CJISProfessional Experience:Luxoft, Nashville, Tennessee 08/20-PresentSystem AdministratorUBS 4 years. System AdministrationAllocating user workstation entitlements for on premises and Azure work stationsInstalling Software with i-Sac and EUPS systemsManaging Incidents from SNOWServer Certificate updatesManaging user groups, software and workstations in EUPS and i-SacTrouble-shooting user applicationsAuthoring instructions to create Teams contact listsInstructions to create and deploy server certificatesAdministered user rights for applications in Access Rights Program and BBSAdministered severs for company applications in ADTSupported users in ADT for Bank operation applications.Maintained System inventory on i-Sac and EUPSTook Classes in Agile work methodsWrote Essays for Employee Wellness groupOn Call support for My Hub and ADTManaged Azure workstation assignmentsDeployed updates for Azure servers for Myhub and ADT applicaitonsTechnumen, Nashville, Tennessee 07/18-08/19Infrastructure Support, DesksideLevel 3 and 4 desktop support for local and remote usersTrained users for applications in Office and applications they used at work for claims and underwritingTrained users for Google Hangouts and Zoom for audio visualSoftware install in laptop computers and VMWare computers for developers and office staffHardware and application support via remote and hands on workMainframe password and Active Directory password resetsSoftware installs and imaging using SCCM and direct installationPhone set ups using Akkadien softwareAudio visual support in Zoom and Google HangoutsBuilt windows 10 images in Dell and HP LaptopsCertified to self support HP products at ClientCummins Engines, Nashville, Tennessee 09/17-07/18Customer SupportContract to hire position with InfoTree Services for Cummins EnginesPhone support for Cummins Insite application and calibrations on enginesResolve issues by updating software or Microsoft softwareVerifying connection settings for adapters and softwareTrained users for Cummins diagnostic software and staff for Office 365PC and printer support for Clients in Nashville and Hendersonville using Skype and LogMeIn (75%)Managed accounts in Gmail and Google Apps for OutlookImaged computers for clientsManaged tickets in AutotaskTennessee Department of Finance and Administration, Nashville, Tennessee 2/16 8/16Work Station Support IntermediateComputer support from Remedy ticketing systemManaging Workstation Support staffRemote office support online with SMS or phone and in personImaging computer systems with Windows SCCM serverTennessee Department of Correction, Nashville, Tennessee 5/13 2/16Information Resource Support Specialist 3Remote (50%) computer support for all users on Windows and applications using SMSManaged iPad and iPhone set up and delivery for all usersTrained users and IT staff for applications on iPad and WindowsTrained employees on phone, email, applications, and PCsTeleconference support for local and remote usersFile management for applicationsManaged Active Directory accounts for users and computersCreated computer images for laptop and desktop upgrade and deploymentImaged Windows 7, 8.1 and 10 computers with Acronis True Image and Windows imagingHelped build wireless network for temporary office for 40 users.Remote office support online and in personSupported users with Office 2013Maintained RACF ids for Department of Correction users in Mainframe applicationsManaged group memberships for email and security groupsTrained IT staff to image computers using Windows and Acronis True ImageSumner Board of Education Gallatin, Tennessee 7/12 2/13PC TechnicianPC Support for computers in schoolsImaged computers with Windows 7 using ClonezillaManaged active directory groups for computersAdded printers to active directoryGaylord Entertainment Nashville, Tennessee 6/02 05/12IT Support SpecialistRemote troubleshooting (99%) for computers using Dameware and other toolsAdministered Juniper RSA VPN accountsManaged email message filters in MailgateTrained users for OutlookAdministered employee voicemail accounts and conference calls in Avaya Call PilotAdministered accounts on AS400, mainframe, Windows, AD. Oracle, and Novell serversResolved guest connection issues for wired and wireless connections in 4 large hotelsSupported guest connections in Nomadix servers at 4 large hotelsTrained STARS in Microsoft Office and other software applicationsSupported printers, laptops, desktops, and serversResolved VPN, LAN, WAN, and wireless connection issuesTrained employees on phone, email, applications, and PCsPublished training documents and processes for IT Department and employees to solve common issues in Office and other applications without calling the help deskIdentified and repaired network and desktop issues for all systems and usersMaintained 68% to 75% closure rate for employee and guest trouble calls using remote support and telephoneServed as newsletter editor for the local Helpdesk Institute ChapterCompleted MCP, HDI, and ITIL v3. CertificationsLifepoint Hospitals Nashville, Tennessee 1/00 11/01Computer SupportOrdered, maintained, and installed laptops, desktops, and printersSupported Windows Server 2000 and network hardware and softwareSupported Windows 95, 98, 2000 Professional and Office 97 and 2000Maintained and updated company website using Windows Front Page 98 and Adobe ProfessionalManaged invoices and purchase orders for software and hardwareTrained employees on phone, email, applications, and PCsEducation:Louisiana Tech University - Bachelor of Science |
