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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Philadelphia PANewly Certied Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.Blood collectionClient documentationCare plan assessmentPatient CareChronic Disease ManagementClient safety and rst aidSelf Employed Philadelphia, PAHome Health Aide02/2013 - 11/2022Helped clients move in bed, stand or walk using proper body mechanics techniques.Changed bed linens and maintained a clean living environment for the client's safety.Administered medications as instructed by physician or nurse practitioner. Little Flower CNA Manor Philadelphia,PACNA01/2020 - 01/2021Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.Reported changes in patient condition to registered nurse or physician. Assisted patients with activities of daily living such as bathing, grooming, and dressing.Ensured compliance with HIPAA regulations regarding condentiality of information.Hair Buzz Customer Service Philadelphia,PACustomer Service Representative02/2001 - 11/2011Research assistance requested and oer accurate information to resolve issues and respond to inquiresAnswered inbound calls to greet and assist customers with various needs and questionIssued refunds, merchandise exchanges and price adjustments in compliance with company policiesProvided Solutions, recommendations and replacements with empathy and positive feedbackHelped team performance by training and mentoring new employees. Marconi Medical Blackwood, NJCertied Phlebotomy Technician10/2022SummarySkillsExperienceEducation and Training