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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Baby Ruth Drive Apt 1115Antioch, TN Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional Summary:Responsible for creating image and rolling out over 500 Windows 8.1 TabletsPerformed over 1000 windows XP to Windows 7 Migrations.Performed over 4000 windows 7 to windows 10 migrationsImaged over 10,000 windows 10 computersTrained co-workers on Network, Application software, and fixing PC hardware problemsExperience with Active Directory users and computers (needs to be able to manage user accounts, security group and distribution lists)Intel Windows 2003 and 2008 server builds and deployments supporting application serversWorked with and administrated Citrix farm in hospitals, remote offices, distribution centers to reset passwords, troubleshoot problems, etc.Cisco and Avaya VOIP Phone support at multiple client locations.Windows XP, Windows Vista Support, Windows 7 Support Installation, and Imaging DesktopsUsed Remedy Helpdesk and CA Service Desk ticketing systems to create and track users problemsImaging Dell laptops and desktops for new users or replacement computersResponding to Remedy tickets,Technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issues.Conference room technology including projectors, video conference w/ Polycom, Cisco Video and Tandberg Remote DesktopExtensive experience with all hardware and software / break-fixSql 2003 Administrator classeAzure AD,Intune, Airwatch,Office 365Education:Jacksonville State University, Jacksonville, AL BS- Computer Science Information SystemsCertifications:ITILF V3Security +A+ CertificationDell Certified System Engineer (OptiPlex, Dimension, Precision Workstation, Latitude and Inspiron) Dell Premier Support Engineer (OptiPlex, Dimension, Precision Workstation, Latitude and Inspiron)Technical skills:Operating systems:Windows XP, Windows 7, Windows 10,Windows 2000 server and 2000 advanced server, Windows 2003 Server, Windows 2008 r2 Server, Windows 2012 server, Active Directory, Exchange 5.5, Exchange 2000, Exchange 2003,Exchange 2008, Exchange 2012, Microsoft small Business Server 2008, Office 365,Office 2013, Office 2016Professional Experience:Compucom Deskside Support for US Smokeless tobacco 01/2024 PresentInstall maintain, and configure IMaint, JDA, JDE, Citrix, and AutoCAD softwareProvide customer serviceResponsible for lab instrument workstations, kiosk support, deployment, and configurationKeep inventories of assetsUse Active directory to create user accounts, groups, and computer accounts.Re-image PC and laptop computers thru SCCMProvide Apple Ipad and Mac Setup and Support for users, also Microsoft Surface Setup and Support,Deploy and configure network and local printersInstall, deploy, and configure new equipmentResponsible for all Deskside PC support at a national manufacturing company with approximately 700 end user devicesDeploying windows 11 computers with intuneTier 3 toubleshootimgWindows server 2012r2Azure AD, Intune, Office 365, AirwatchNovasyte -Field Support Technician - 09/2022 05/2023 (Contract Ended)Traveling to hospitals all over the company upgrading Becton Dickenson Alaris Pc Unit and PumpsLeading a team of four people at hospital.Inspection of devices for Cracks and missing partsReplacing battery and upgrading biosUpdating software on the deviceServicenow Ticketing SystemMicrosoft SuiteAzure AD, InTuneReason of gap - Looking for better opportunityTeksystems Desktop Support for Mars Pet care- 01/2022 -04/2022 (Contract Ended)Imaging dell laptops, also troubleshooting desktop and laptop issues, printer issues, etc.Service Now ticketing systemMicrosoft SuiteDeploying windows 11 computers with intuneTier 3 toubleshootimgWindows server 2012r2Azure AD, Intune, Office 365, AirwatchTrigent Level One Technical Support for Sony Music Publishing 08/2021 01/2022 (Contract ended)Imaging and patching for there employees on site and remote patching of there computers. Also dispatching tickets in Jira.Deploying windows 11 computers with intuneTier 3 toubleshootimgWindows server 2012r2Microsoft a Suite and ServiceNowRobert Half (CompuCom) 05/2021 07/2021 (Temporary Job)Imaging and Deploying Lenovo laptops for insurance company.HireRight Service Desk Technican 3 08/2019 04/2021Provided Tier 2 Support internal, and external employee's of HireRightData Center technical SupportMaintained servers, and equipment within data center, IDF closet.Create and Modify Active Directory account within ADProvided Desktop support Hire Right employees remotely, and direct.Provided tier 1 support in resolving escalated request.Setup new Hires, and created modify accounts within Active directory.Modify and reset, create VMware accounts for remote employees.Image computer system using SCCM image.Modify employee phone, using DUO software application.Ticketing system we used was Jira.Simple sql queries.Powershell ScriptingDeploying windows 11 computers with intuneTier 3 toubleshootimgWindows server 2012r2Azure AD, Intune, Office 365Deskside Support for Change Healthcare 12/2018 6/2019Analyzes, logs, tracks and resolves both software and hardware matters of significance pertaining to networking connectivity issues,Upgrades system software and hardware components as required to meet business needs. Coordinates backups. Ensures upgrades occur in accordance with e Oversees and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.Coordinates installation of client department specific applications and systems.Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.Coordinates installation of client department specific applications and systems.Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.Run diagnostics.Simple Sql queriesPerformed OSRIs and install system drivers via telephone. Met stringent performance weekly metrics.Citrix Metaframe Installation and SupportImaging Dell laptops and desktops Windows 10 for new users or replacement computersProvide Mac Setup and Support for users,Responding to Remedy tickets; technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issuesconference room technology including projectors, video conference w/ Polycom, Remote Desktop Extensive experience with all hardware and software / break-fixServiceNow and Microsoft SuiteSyntel Deskside Support for Willistowerswatson 08/2018 12/2018Analyzes, logs, tracks and resolves both software and hardware matters of significance pertaining to networking connectivity issues,Upgrades system software and hardware components as required to meet business needs. Coordinates backups. Ensures upgrades occur in accordance with e Oversees and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.Coordinates installation of client department specific applications and systems.Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.Coordinates installation of client department specific applications and systems.Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.Run diagnostics.Imaging of dell laptops with windows 10 or Windows 7 at a rate of 200 a weekProvide Apple Ipad and Mac Setup and Support for users, also Microsoft Surface Setup and SupportPomeroy Deskside support for Anthem 10/2017 08/2018Analyzes, logs, tracks and resolves both software and hardware matters of significance pertaining to networking connectivity issues,Upgrades system software and hardware components as required to meet business needs. Coordinates backups. Ensures upgrades occur in accordance with e Oversees and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.Coordinates installation of client department specific applications and systems.Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.Coordinates installation of client department specific applications and systems.Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.Run diagnostics.Performed OSRIs and install system drivers via telephone. Met stringent performance weekly metrics.Citrix Metaframe Installation and SupportImaging Dell laptops and desktop Windows 10 for new users or replacement computersProvide Apple Ipad and Mac Setup and Support for users, also Microsoft Surface Setup and Support,Responding to Service Now tickets; technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issues conference room technology including projectors, video conference w/ PolycomRemote Desktop Extensive experience with all hardware and software / break-fixSimple Sql queriesEbryit Rutherford County School System 7/2017 8/2017Setup and Join 350 Windows 7 Computers to DomainMigrate users data and install printers and any special software.Box old computers and clean up areaBank of New York Mellon (Volt) Logistics Assistant Technician 05/2017 06/2017Assist staff with physical and admin tasks related to break down and packaging of IT equipmentAssist staff with data entry of IT equipment in an asset management systemRandstad Lead Printer Technician Nashville, TN 03/2017 05/2017Approximately 3,000 Multi-function devices will need to be configured with firmware and feature enablement kit over an 8-month project plan .Download firmware and feature enablementFollow a specific schedule for devices to be upgraded dailyUsing customer provided laptops open IE and pull device up via IP address, follow procedures to install firmware and then Feature enablement kit.Log and track activity dailyCompucom Deskside Support for US Smokeless tobacco 03/2016 03/2017Install maintain, and configure IMaint, JDA, JDE, Citrix, and AutoCAD softwareProvide customer serviceResponsible for lab instrument workstations, kiosk support, deployment, and configurationKeep inventories of assetsUse Active directory to create user accounts, groups, and computer accounts.Re-image PC and laptop computers thru SCCMProvide Apple Ipad and Mac Setup and Support for users, also Microsoft Surface Setup and Support,Deploy and configure network and local printersInstall, deploy, and configure new equipmentResponsible for all Deskside PC support at a national manufacturing company with approximately 700 end user devicesIT CONSULTANT 02/2015 03/2016Alpha and Omega Computer Consultants Service Desk TechnicianAnswer, Resolve Remotely and Route service calls to desktop technicians.Ebryit VF Imageware 34 Laptop InstallsSetup and Join Computer to DomainMigrate users data and install printers and any special software.Keep inventories of assetsRe-image PC and laptop computers thru Sccm.Responsible for all Desk side PC support at a national Healthcare company with approximately 500 end user devices.EBRYIT Computer setup and install for Belmont University, Syntel INC, Select ComfortUnboxing and Ghost ImagingSetup and Join Computer to DomainMigrate users data and install printers and any special software.Box old computers and clean up areaSPPlus, TN 11/2014 01/2015 IT Support Analyst - ContractUpgrades system software and hardware components as required to meet business needs.Coordinates backups. Ensures upgrades occur in accordance with e Oversee and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.Coordinates installation of client department specific applications and systems.Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.Imaging Dell laptops and desktops for new users or replacement computers.Responding to Footprint tickets for support; technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issues.Extensive experience with all hardware and software / break-fixThe Select Group 08/2014 11/2014 Sr. Analyst, Production Implementation Team- ContractSetup of new and Migration of old Pyxis Medstation 4000 products at Hospitals all over the US. Traveled to remote customer sites to complete Projects for Care Fusion. Setup, Configured, and repaired issues with Console Server and Interface Server for upgrades to Pyxis 4000 system during Migration Projects. Upgraded Console Server and Interface Server to Windows server 2008 R2 and Pyxis Medstations and Workstations to Windows 7 from Windows 2000 or XP. I was contracted to assist with IT issues that other Project leaders needed help fixing to implement the new Pyxis systems. The Project lead position consisted of mostly people from a clinical background that were given step-by-step instructions on how to upgrade an internalized subnet running the Pyxis system. There were several technical issues that would arise and clinical leads needed help understanding how networks operated and assistance fixing DBs, Servers, and networking issues. CareFusion realized that they needed skilled Engineers to assist with repairing these issues.Advancedmed Corporation 10/2012 08/2014 Network AdministratorAnalyzes, logs, tracks and resolves both software and hardware matters of significance pertaining to networking connectivity issues, printers, copier/ fax/ scanner, servers and applications to meet business needs.Upgrades system software and hardware components as required to meet business needs. Coordinates backups. Ensures upgrades occur in accordance with e Oversees and enforces security procedures and assists with maintenance of disaster recovery plans. Established parameters.Coordinates installation of client department specific applications and systems.Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.Maintains, creates/deletes, user accounts.Assigns passwords and monitors use of resources, back up files as required.Windows XP Support, Windows 7 Support Installation, and Imaging DesktopsAvaya VOIP install telephones, create accounts, reset voicemail passwordsImaging Dell laptops and desktops for new users or replacement computersResponding to Remedy tickets; technical troubleshooting wireless connectivity, network printing, MS applications, web apps, hardware issuesconference room technology including projectors, video conference w/ Polycom, Remote Desktop Extensive experience with all hardware and software / break-fixOpenSky Corporation, TN Systems Engineer - Contract02/2012 10/2012Community Health Systems, Franklin, TN Senior Service Desk Representative11/2011 02/2012Dell Computers, TNIT ConsultantDOD Secret Clearance01/2010 11/2011Fieldsolutions.com, TN02/2008 12/2009IT Consultant - Contract Tennessee Governor Lamar Alexander, TAC Worldwide, IDR, Volt, American Consulting)Lead Dell Tech on 100 pc install at VA Hospital in Nashville, TNSupported four doctors offices in Hendersonville, TN and Murfreesboro, TNAffiliated Computer Services, TN 03/2006 02/2008 Systems Administrator/Desktop Support EngineerProvided on-site information systems support for more than 100 users utilizing Windows xp operating systems: Troubleshoot, upgrade and repair PC hardware and printers.Built and configured 4 windows 2003 servers. Responsible for backup and restores on Albion Servers.Installed, configured, managed over 50 VMWare servers and 10 Non VMware Servers for the VIP Project and and backup Administrator to over 200 VMWare and Non VMware Servers.Provided Novell Client Version 4.5 and GroupWise (6.5 and 7.1 Support).Doing PgP drive encryption on all Laptops and Desktops and 2 Local ServersRelease Management and change managementPerforms "hands-on" technical duties as requiredInstalled Configured and resolved problems with Wins, DHCP, TCP/IP parameters on a daily basis on all windows platforms.Experience with Active Directory users and computers (Adding and Deleting users, Adding and Removing Computers from the Domain, Putting computers back on the domain after they fell off The Domain.Works closely with internal teams to provide necessary group policy support Setup and configured PDA and Blackberry devices for email.Support EMC online file storage product EroomResponsible for installing and configuring State Supported testing tools on Server and Clients (Serena and Compuware) on state virtual servers using VMware.Worked with Company Management and State of Tennessee with planning of the VIP infrastructure (Development, Testing, and Production.Setup Ghost Server for imaging computers with standardized images.Responding to Remedy ticketsManagement of server installations and supportWorks closely with monitoring team to provide necessary support for related systemsResponsible for installation and administration of Windows 2003 company-wide, LAN/WAN, including hardware and software; provided systems integration and technical support for 10/100 MB LAN Ethernet environmentExtensive experience with all hardware and software / break-fix.First Consulting Group, Nashville, TN 09/2004 03/2006 IT Analyst IISupported meditech, emr/EHRr, Cerner for first line of support for UHHS,Stellaris,Stamford,UpHS Handle severity level issues for clients and call backs when a supervisor is requested.Address training opportunities for skill level improvement with helpdesk analysts.Handle first and second level support requests for FCG clients using VMware, Remote Desktop, Citrix and Alibris.Train new analysts on FCG processes and technology applications for client support.Develop and maintain quality working relationships with client IS Technicians and Management staff.Ability to learn new client applications quickly and effectively to accurately diagnose reported problems.Setup and configured PDA and Blackberry devices for email.Ability to multitask during periods of high stress to work towards resolution for reported outages.Demonstrate the ability to work with all levels of users to effectively resolve reported issues.Responding to Remedy ticketsProvide remote Administration and configuration for Novell and Windows 2000 servers. Extensive experience with all hardware and software / break-fixSenior PC Technician Contract (Spherion) Nashville TN 08/2003 10/2003 & 01/2004 08/2004Genisis10, Clermont FL 10/2003 12/2003 Desktop Support Engineer ContractIngram Book Company, Lavergne, TN 03/2000 05/2002 Network AdministratorAdvanced PC Specialist 01/1999 03/2000 |
