| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceMediation specialistSouthwest Mediation - Atlanta, GADecember 2021 to July 2023Met company goal of 25000 monthly in revenueAssisted clients with 3rd party arbitrationTook inbound and outbound callsNavigated CRM systemsProcessed financial transactionsCustomer Service AssociateCheckSmart - Euclid, OHFebruary 2017 to February 2021 Work with customers to find the best financial solutions to fit their needs Participate in ongoing trainings to stay up to date on our products and processes Verify customer information and process loans Check cashing transactions after following verification procedures Communicate effectively with customers providing excellent customer service Adhere to all company policies, procedures, and customer confidentiality requirements Create a positive, respectful environment among peers, superiors, and customers Team Lead Customer ServiceSAFETOUCH SECURITY - Jacksonville, FLJune 2017 to December 2017Ensure that clients are satisfied at all times by providing prompt response and solutions to their complex issuesMonitor calls to ensure that due procedures and quality standards are strictly adhered to by the repsBe in charge of running and managing the call center daily, in the absence of the supervisorConduct regular review of the reps' performance and organize training sessions for under performersConduct side by side monthly reviews of the repsKeep up with trends and happenings in the industry and ensuring adherence to industry standardsMotivate my team with incentives; coach and mentor; set goals; acknowledge achievements; and provide feedback on difficult callsSelectorC&S Wholesale Grocers - Jacksonville, FLJune 2014 to June 2017Was to pick or select orders made for the grocery stores on a electric pallet jack or forklift in a timely but efficient and safe mannerAdvisor/Technical support 1CONVERGYS - Jacksonville, FLJuly 2013 to June 2014Record, track, and document the tech support problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolutionBuild rapport and elicit problem details from the customersPrioritize and schedule problems., escalate problems (when required) to the appropriately experienced technicianApply diagnostic utilities to aid in troubleshooting Apple products (iPhones, iPads, iTunes and iPods)Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolutionPerform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, configuring systems and applicationsTest fixes to ensure problem has been adequately resolvedPerform post-resolution follow-ups to ensure customer satisfaction INTERIM MANAGER/SERVER & HOSTBrookdale Senior Living - Jacksonville, FLOctober 2010 to August 2012Deliver friendly and efficient service to ensure a pleasant dining experience for all guestsTrained new servers on menu knowledge and steps of quality serviceLearned the menu for each function served and explained the major ingredients and preparation methods for each item to be servedLed banquet team in setting up and breaking down buffet and other special food services stations following standard policies and proceduresScheduled working hours of staff and rotation of shifts EducationHigh school diplomaSkills Help Desk Software Troubleshooting Computer Networking Technical Support Pallet Jack Network Support Troubleshooting Operating Systems Desktop Support Remote Access Software ICD-10 (1 year) ICD-9 (Less than 1 year)AssessmentsCustomer focus & orientation ProficientJune 2021Responding to customer situations with sensitivity Full results: ProficientCustomer service ProficientJune 2021Identifying and resolving common customer issuesFull results: ProficientSales skills ProficientJuly 2021Influencing and negotiating with customersFull results: ProficientForklift safety ProficientJuly 2021Best practices and safety hazards in forklift operation Full results: ProficientWork motivation ProficientJuly 2021Level of motivation and discipline applied toward work Full results: ProficientAttention to detail ProficientJuly 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientFront desk agent (hotel) ProficientAugust 2023Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: ProficientCall center customer service ProficientJuly 2021Demonstrating customer service skills in a call center setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
