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Click here or scroll down to respond to this candidateCandidate's Name
Hartford, CT Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Experience CoordinatorConduent - East Hartford, CTSeptember 2022 to PresentI perform inbound inquiries for the State of CT Department of Social Services benefits center. I triage calls regarding member benefits to the appropriate department when needed, verify documents received and required, educate members on enrollment, renewals, and processes necessary to remain active with SNAP, HUSKY, and Cash assistance programs.Customer Service RepresentativeU.S. Environmental Rental - East Hartford, CTOctober 2021 to March 2022Answer phones, take orders for rental equipment, schedule deliveries, reply to and create client correspondence via emailCustomer Service RepresentativeCapital Region Education Council - Hartford, CTAugust 2021 to October 2021I take calls from parents and school districts regarding their children and students about their transportation needs.Front Desk ReceptionistPrecision Dental Network - East Hartford, CTJune 2021 to September 2021Checked patients in, scheduled appointmentsFulfillment EngineerAmazonAugust 2017 to July 2019Accurately pack and ship customer orders to ensure we meet customers' high expectations. CashierSave A Lot Grocery - Hartford, CTMarch 2017 to August 2017Operated a cash register efficiently and performed checkout transactions per item rate and accurately handed/counted of cash, debit cards, credit cards, Gift Cards, coupons and checks. Temporary EmployeeExpress Employment Professionals - Windsor, CTJune 2016 to December 2016Assigned to perform various duties from customer service and food service worker Patient Billing RepresentativeCareCentrix - Hartford, CTJune 2016 to August 2016Provided clients with payment solutions, price quotes for DME equipment using ICD-9 coding and verified insurance eligibility.Customer Service RepresentativeBonchi, LLC - Bloomfield, CTAugust 2014 to June 2016Answered and fielded phone calls, responded to emails, filed, copy and performed data entry functions. Customer Service Representative/ Call CenterAetna, US Health Insurance - Windsor, CT2004 to 2004Answered incoming phoned, verified health insurance eligibility, advised members of their health benefits and documented accordingly.EducationGraduateAmerican Institute - West Hartford, CTSkills Computerized Medical Billing: Input patient information, Schedule appointments, work one-on-one with insurance companies, enter diagnostic and procedure codes, process day-to-day billing, reports and insurance claims. Heath Insurance Applications: Prepare medical insurance claims, submit insurance claims to appropriate insurance companies, process medical insurance claims. Medical Coding: CPT coding of procedures and ICD-10 coding of diagnostics Microsoft Word Proficient- type 55 wpm Understand medical terminology ICD-9 Medical Records EMR Systems Physiology Knowledge Anatomy Knowledge Insurance Verification ICD Coding Microsoft Excel Microsoft Word Microsoft Powerpoint Customer service Medical Scheduling Medical Office Experience Patient Care Data Entry HIPAA Microsoft Office Managed care English Customer support Communication skills Computer literacy Computer skills Dental office experience Medical billing Organizational skills Filing Time managementCertifications and LicensesFood Handler CertificationMedical Coding CertificationAssessmentsCall center customer service ProficientJanuary 2021Applying customer service skills in a call center setting Full results: ProficientCustomer focus & orientation FamiliarMay 2021Responding to customer situations with sensitivity Full results: FamiliarBusiness math Highly ProficientJune 2019Measures a candidate's ability to use basic math to solve problems in a business context. Full results: Highly ProficientAttention to detail: Inventory Highly Proficient July 2019Applying systematic processes for managing and storing products and merchandise. Full results: Highly ProficientMedical receptionist skills CompletedSeptember 2021Managing physician schedules and maintaining accurate patient records Full results: CompletedCustomer service FamiliarSeptember 2021Identifying and resolving common customer issuesFull results: FamiliarWork style: Reliability ProficientSeptember 2021Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientAdvanced attention to detail CompletedJune 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: CompletedFront desk agent (hotel) Highly ProficientMay 2021Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly ProficientAttention to detail ProficientMay 2021Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
