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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Raleigh, NCExperienced business and medical professional with over 20 years of success in dynamic, fast-paced environments. Proven ability to achieve measurable results and collaborate effectively with diverse teams. Skilled in office management, accounting (AP/AR), workflow optimization, clerical tasks, and customer service. WORK EXPERIENCESales Associate November 2019 May 2020L Brands Arlington, TX Delivered exceptional customer service and supported high-volume store operations. Replenished stock and organized inventory with precision and efficiency. Maximized sales by creating accurate and attractive merchandise displays. Customer Service & Sales Associate November 2011 September 2019 Prime Sport Raleigh, NC Developed and maintained excellent client relationships, exceeding customer service expectations. Secured travel arrangements, including airlines, hotels, tickets, and special events. Managed initial contact for all reservations and assisted customers with setting up online payment profiles. Customer Service Specialist October 2007 January 2012 JCPenney Company Durham, NC Scheduled appointments and coordinated with stylists to meet customer scheduling preferences. Managed payment transactions, maintained organized records, and stayed updated on salon industry trends. Office Manager April 2011 - September 2011Triangle Periodontics Raleigh, NC Directly supervised team members and proactively managed their performance, development, and adherence to protocols, including feedback, performance appraisals, and corrective actions. Processed insurance billing, managed bookkeeping (AP/AR), posted payments, and handled claim estimates. Coordinated and processed payments from insurance carriers, troubleshooting any issues. Ensured compliance with HIPAA regulations to protect patient confidentiality and information security. Contact Management Specialist January 2011 - May 2011 Adecco/IBM, LBPS Durham, NC Managed complex mortgage account inquiries involving escrow, payments, interest changes, missing payments, address updates, tax reporting, and payoff requests. Negotiated payment plans and managed collections for delinquent mortgage payments using effective techniques.Account Executive January 1999 - January 2009BlueCross BlueShield of NC Durham, NC Responsible for acquiring new members in the company's Individual Market segment, leveraging licensed agent expertise and knowledge of complex product guidelines, underwriting criteria, and claims processing. Guided customers through the company's web-based Buy-Online underwriting enrollment tool, providing effective coaching and support. Ensured thorough understanding and compliance with product offerings and enrollment procedures. Achieved top sales every year through strategic engagement and effective communication of product benefits and enrollment processes.SKILLS & INTERESTSSkills:Critical ThinkingCommunicationProblem SolvingResearchComputer proficiencyCollaborationTeam ManagementCustomer ServiceCreativityMS SuiteGoogle WorkspaceData OrganizationHIPAA RegulationsSales & MarketingAdaptabilityInterests:VolunteeringAnimal RescueSportsReadingMentoringNetworkingWorking outCookingMusic TherapyEDUCATIONJefferson College of Health Sciences January 1996- January 1997 Roanoke, VA Took multiple nursing courses to learn how to accurately interpret medical records and practice phlebotomy VOLUNTEERINGService Dog Handler April 2023 - May 2024VA Medical Center Durham, NC Visited veterans with Bentley, the service dog, providing emotional support and companionship during medical treatments. Organized and distributed framed photos of veterans with Bentley to brighten their day. Volunteer Builder 2006Habitat for Humanity Raleigh, NC Gained hands-on experience in various building tasks and teamwork constructing homes for families in need. Volunteer Rescuer September 1999Hurricane Floyd Animal Rescue Eastern Coast of NC Assisted in rescue of farm animals, cats, dogs and other pets affected by Hurricane Floyd. Worked alongside animal rescue teams to provide emergency care and shelter. |
