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Click here or scroll down to respond to this candidateCandidate's Name
Windows / VMware AdministratorEMAIL AVAILABLEObjectivePassionate IT Professional with around 20 + years of experience in enterprise architecture, systems administration, and virtualization. A proven track record of success leading complex projects while managing cross-functional resources to drive efficient in enterprise technology operations. Skills & abilities Problem solving Client Management Leadership ITIL Framework VMware Administration Virtualization Technologies Windows Server Administration Root Cause Analysis AWS / Azure Administration Team Collaboration Active Directory Technical Support Disaster Recovery Performance MonitoringCertificationsMicrosoft Certified IT Professional (MCITP) 2011Information Technology Infrastructure Library (ITIL) 2012 VMware Associate Data Center Virualization 2018Awards & Accomplishments Achieved numerous awards, recognition, and appreciation emails from the clients and leadership for showcasing extraordinary performance by completing various complex upgrade projects within the given time, along with accuracy and efficiency. Supervised a team of 15 plus team members. Collaborated with the Tools team to implement Cloud Optimizer for VMware Hosts, which was very cost-effective for the client. Designated as a SPOC at clients offices (on-site) to manage and upgrade more than 300 servers across the region.EducationVinayaka Missions University, Bachelor of Business Administration (BBA) 2011 Board of High School & Intermediate Education, High School Certificate (HSC) 2007 ExperienceDXC Technology Senior Analyst II Jan 2021 - Current Holding the role of a shift lead and managing a team of more than 15 members, providing support to multiple clients across different time zones. Single Point of Contact (SPOC) for escalated incidents and changing records for the team Successfully managed multiple projects simultaneously, ensuring timely delivery within budget constraints. Collaborated with cross-functional teams to identify process improvements and roll out best practices to address the critical vulnerabilities. Provided mentorship opportunities for junior members of the team to develop their skills. Developed and implemented training programs for new team members. Mphasis Ltd Principal Infrastructure Engineer May 2012 Jan 2021 Managed and maintained VMware virtual infrastructure, including ESXi hosts, vCenter Server, and virtual machines. Implemented backup and disaster recovery strategies for VMware infrastructure, making sure minimal downtime in case of system failures. Resolved technical issues related to VMware infrastructure by troubleshooting network connectivity, storage, and virtual machine configuration. Collaborated with cross-functional teams to plan and execute server consolidation projects using VMware technologies. Upgrade ESXi hosts from older versions to newer releases while minimizing service disruptions. Performed regular system updates and patches for optimal performance and security of the VMware environment. Investigated root causes of recurring issues or failures on Windows servers; developed permanent resolutions and preventive measures. Lead the planning and execution of Windows Server upgrade projects, ensuring minimal impact on business operations.Atos India Pvt. Ltd. Senior System Administrator Sep 2011 May 2012 Performed routine system monitoring, analysis, troubleshooting, and capacity planning to proactively identify issues and optimize system performance. Upgraded server hardware components, including CPUs, memory modules, and storage devices, to improve overall system performance. Managed Active Directory services, including user account creation, deletion, and modification permissions management across multiple domains. Successfully executed virtualization technologies like VMware or Hyper-V for efficient resource utilization and easier management of virtual machines. Performed regular patch management and software updates on servers to address security vulnerabilities and safeguard system stability.Lauren Information Systems Pvt. Ltd. Systems Engineer Feb 2010 Sep 2011 Managed and maintained server infrastructure, ensuring high availability and optimal performance. Performed system integration tasks, including hardware installation, software configuration, and network setup. Conducted regular system audits to identify vulnerabilities and implement security measures. Resolved technical issues by troubleshooting hardware and software problems and implementing effective solutions.Mphasis an EDS Company Senior Technical Support Associate Sep 2007 Jan 2010 Diagnosing and resolving escalated issues with regards to Wintel servers, hardware, networks, and printers. Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Assisted customers in identifying issues and explained solutions to restore service and functionality at remote locations. Translated complex technical issues into digestible language for non-technical users. Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. AirCheck India Discovery Specialist Mar 2005 Sep 2007 Monitored industry trends to adapt strategies accordingly. Generated reports detailing findings and recommendations. Gather, organize, and input information into a digital database. H.M. Associates Office Assistant Aug 2003 Mar 2005 Installation, configuration, and troubleshooting for Office desktops, laptops, and printers. Maintained and updated office records, both digital and physical. |
