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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE LinkedIN/Candidate's Name PHONE NUMBER AVAILABLEHIGHLIGHT OF SKILLSUS Veteran with current Secret ClearanceOver 10 years of experience working in the IT fieldMS 360 Fundamentals Certification (2023)Working knowledge of using Active Directory along with utilizing Windows Remote Software and System Center Configuration Manager (SCCM)EDUCATIONMaster's in Business Administration (MBA) IT Management Expected Graduation: 8/2024Southern New Hampshire University, Manchester, NHTook project management principles and practices coursework to understand management of comprehensive data research, & analytics projectsPractical experience in monitoring, tracking and reporting on the effective allocation and execution of programmatic resources (budgets, contracts, performance measures, data accuracy) through MS Excel and MS PowerBIConducted tasks for highly specialized or complex competitive IT and professional services projects and acquisitions: requirements analysis, market research, acquisition strategy, acquisition plans, statements of work/objectives & Managed industry partnersBachelors of Humanities in Criminal Justice 8/2013Bridgewater State University, Bridgewater, MAEXPERIENCENetwork Support Analyst Bank Newport Middletown, RI (40 hrs./wk.) 3/2022-4/2024Provided IT Helpdesk for Bank Newport Employees through a series of multiple aspects for the companyExtensive experience coordinating receipt of employee funds, monitoring and tracking expenditure of funds, and accepting/rejecting invoicesManaged contractor task orders/statements including developing concise descriptions for use in development of statements of work & overall IT project recommendations (time phasing requirements)Assisted a contracting professional in performing the following award functions: Acquisition planning, Requirements definition, Solicitation developmentHardening of the computer systems through Microsoft Windows and third party softwareDeployed necessary software and systems to protect the bankUtilized software systems like SCCM and PDQ to deploy software to computer assetsAddressed/patched required patches that were needed through SCCMs Recast Tool, Rapid7 & CrowdStrikeSystem Admin (Contract) Sun Setters, LLC. Malden, MA (40 hrs./wk.) 4/2021-3/2022Served as the IT System Administrator for one of Spring Window Fashions sites out of WisconsinManaged 50+ User & Computers AccountsEnsured users were able to connect to the corporate company & network connections were activeOversaw VPN connections were working (Cisco Any Connect)Managed on Active Directory & provided remote support through Teams and VNC remote serversField Service Tech. (Contract) Santander Bank E. Providence, RI (40 hrs./wk.) 11/2020-4/2021Focused on completing support calls, emails or walk ups in a timely and efficient manner, ensuring that constant communication is maintained with internal and external clientsEducated clients on what to expect and ensured comfortability/ understanding process from start to finishPrioritized requests for support service keeping in mind service level requirementsProvided feedback to Field Operations Manager on potential Customer situationsWorked with Client specific applications and Microsoft suite of productsInteracted with the help desk/ other teams to assist in troubleshooting, identify root cause, and providing technical support when neededIT Desktop Support (Contract) Commonwealth of MA Quincy, MA (40 hrs./wk.) 2/2020-9/2020System Administrator overseeing the lifecycle of the EOHHS (Human Services) computers replacing desktop to laptop computersProvided technical support on Office 365 and Remote Connection to usersEnsured units were properly imaged and functioning along with the accountability to the userDue to COVID-19, addressed concerns and educated/trained remote users who needed assistanceQuality Assurance, Sr Engineer (Contract) General Dynamics Taunton, MA (40 hrs./wk.) 10/2019-12/2019Documented & tested company manufacturing/assembled products, ensuring equipment functioned as designed to quality inspection checklist known as the ATP (Available-to-promise)Logged information on whether they passed or failed on a government logistical tracking system (IFS)Prepared products to be manufactured and assembled by company standardsMILITARY EXPERIENCEInformation Tech Manager US Army (4hrs./wk.) Sep. 2019 - PresentManage multiple individuals to ensure communication is being address for the companyOversee the development and progression of staff and provide feedback when neededProvide advice/guidance to senior management regarding project cost estimates, scope, deliverables, requirements, schedule, resources, & Strategic IssuesIT Helpdesk Administrator, Tier II US Army Fort Hood, TX (60hrs./wk.) 2/2016-9/2016 8/2017-9/2019Oversaw 500 computers & 1500 user accounts on an Enterprise active directory to facilitate communication throughout the organizationInstalled programs/updates requiring Administrative Privileges 2-3 times daily on 25 systemsAddressed multiple IT tickets sometimes working on a given five tickets at a given timeBaselined computers were put on government networks weekly to ensure cyber safety & data protectionEnsured validation of networked host, involving updates and patching over Virtual Network HostsManaged/scheduled internal & external Video Networking ConferencingConducted equipment inspections that were on different networks to protect sensitive materialSenior Executive IT Helpdesk Tech. US Army Camp Arifjan, Kuwait (80hrs./wk.) 11/2016-8/2017Conducted a companywide Windows 7 to 10 software reimaging 1000+ computers over a course of a monthAdministered the Video Conferencing and direct IT help-desk for 30 senior executives for the companyMaintained accountability for Windows Proprietary hardware/software applications for workstations, servers, &network data communications to ensure executive officials were able to conduct their operations.Drafted reports that identified issues throughout the networks, which allowed leaders to develop new standards operation procedures (SOPs) to increase the flow of productivityIT Helpdesk, Tier I US Army Dongducheon, Korea (80hrs./wk.) 3/2014-2/2016Processed/ reviewed trouble tickets on average five tickets per day that were submitted to our IT officeCreated user accounts and computer imaging for 120 systemEnsured Microsoft Proprietary products were put out through the company, and made sure clients were able to successfully complete tasksSafeguarded sensitive/secret information accordingly to the level of secrecy requiredPROFESSIONAL DEVELOPMENT & TRAININGTactical Army Collaborative Computer System (CPOF) 3/2019SharePoint 2013 Owner Site 3/2018Microsoft Windows 10 Configurations 5/2017VMware 5/2017US Army Signal School Fort Gordon, GA 7/2014 |
