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Click here or scroll down to respond to this candidateCandidate's Name
Address:Street Address Email: EMAIL AVAILABLE Cell:PHONE NUMBER AVAILABLEObjectives: I would like the opportunity to utilize my collections and customer service expertise. ExperienceHonda Financial Services- 05/2022- 6/2023I am currently in front of collections/customer service. My duties include taking inbound and outbound calls . I reach out to current customers to collect for automobile payments. I collect payments, or arrange for billing. I set promises to pay as well as submit applications for extensions. Confer with customers by phone to provide information about installment agreements, account balances and service products. Check to ensure that appropriate changes are made to resolve customers problems. Refer unresolved customer grievances to designated departments for further investigation.Rent the Runway- 09/2019- 08/2022I was a collections specialist. My duties were to reach out to customers to collect for lost or damaged items. I also gave valid information to customers pertaining to billing and solving problem issues with account status and delivery inquiries. I also act as a personal stylist to assist customers with finding the perfect outfit for events like award ceremonies, vacations and your everyday wear.Sutherland Global-06/2017-08/2019As a team lead my duties include providing direction to a team of 17 for the purpose of achieving company numbers. I manage teams operations and monitor numbers and schedule the team. I am responsible for assisting customers with payments payout and problem solving. I also had to verify guests for qualifications. I am able to communicate well with people as well as take control of the situation. I had a team of 17 and I am responsible for driving the team to keep numbers in order for the company.Livanta LLC- 11/2014-06/2017Responsible for handling and triaging beneficiary calls and case intake; Staffing the Medicare Helpline as required. Other duties include complete record processing and maintenance, informing Medicare beneficiaries and other interested parties about their rights under the Medicare program. Familiar with chapter 7 and Chapter 13 of Medicare guidelines and regulations |
