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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Haven Avenue Scotch Plains, NJ Street Address
EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLE SUMMARYManagerial experience in Customer Liaison/Help Desk Support. Excellentskills in communication, task management, analysis, problem solving andresearch capabilities. A proven track record of managing client'sexpectations in a cost-effective and timely manner. Proficient in MS Word,Excel and basic PowerPoint. PROFESSIONAL EXPERIENCELHH RECRUITMENT SOLUTIONS Temp PositionAssignment: Jackson Lewis Law Firm, Berkely Heights, NJ 5/2024 - 7/2024 . Report directly to Office Manager. . Assist with File Storage Room cleanup project. . Remove files from shelves and box them. . Label boxes and enter files contents via software tool File Trail. . Contact offsite storage vendor to retrieve completed file boxes. MILLENNIUM GROUP, Tinton Falls, NJ 8/2015 -11/2023 New Sub-Contractor Group, Team Lead as of Sept 2016, expanded job function listed. Promoted to Assistant Manager Oct 2022 Supporting Bristol MyersSquibb . Report directly to mailroom manager . Oversee daily activities and staffing at various BMS locations. . Conduct training for all department associates in the areas of daily operations and safety. . Maintain mail distribution lists. . Coordinate the setup of Conference Rooms. . Review Work Orders with clients in advance of events . Maintain daily stats in preparation of the monthly management report. . Assign tasks to associate and oversees the disposition of work orders within eWorkorder System. . Company Administrator for staff seeking UPS & FedEx rights. . Meet with client groups to assist with projects. . Backup mailroom manager as needed.NOVITEX MAIL SERVICES 2/2013 - 8/2015Assignment: Celgene Corporation Mailroom Clerk, Summit, NJ . Mail out packages via vendors UPS, FEDERAL EXPRESS and DHL . Receive incoming shipments via the Mailroom dock. . Oversee the inventory of supplies needed for daily site activity (copy paper, toners, etc.) . Respond to all client requests via phone and email. . Assist in the setup of conference rooms for meeting. . Sort and distribute incoming mail.RAY CATENA MOTOR CAR, Edison, NJ 2007 - 7/2012Call Center Representative . Create auto repair reservations. . Quote estimate cost for services render. . Research warranty inquiries. . Update client information files. . Software Tools: Revolution and Reynolds & Reynolds.ADECCO STAFFING, Somerset, NJ 2006 - 2007Assignment: Computershare Corporation. Edison, NJCustomer Service Temp Transfer Agent Representative . Informed clients of their share balance. . Verified status of dividend payments. . Processed transfer of stock ownership requests. . Researched customers' inquiries.ROTOR CLIP MANUFACTURE, Somerset, NJ 2006Customer Service Sales Associate . Provided quotes. Tracked inventory purchase options. . Processed phone and fax submitted customer orders. . Contacted customers in a liaison capacity to resolve issues regarding late deliveries, damaged parts or pricing concerns.ADECCO STAFFING, Somerset, NJ 2005 - 2006Assignment: Thomson Financial. Piscataway, NJAssistant Network Tech Temp . Installed under floor network cabling. . Installed and wired modems. . Supervised equipment delivery and inventory stock.AJILON CONSULTING, New York, NY 2003 - 2004IBM Change and Problem Management Change Reporting Consultant . Modified Excel workbooks in preparation for implementing weekly reports. . Researched and analyzed problem tickets and other performance data in preparation of Heat Map and Service Level Agreement Reports. . Performed daily problem ticket extract and generated morning health check system status overview report. Candidate's Name
Page TwoHome: PHONE NUMBER AVAILABLE EMAIL AVAILABLE Cell: PHONE NUMBER AVAILABLEJPMORGAN CHASE, Brooklyn, NY 1996 - 2002Service Management - Performance Analyst (2000 - 2002) . Modified Excel workbooks in preparation for implementing monthly reporting. . Monitored performance throughout the month, maintaining problem logs which were applied to establish Service Level Agreement (SLA) measurements. . Researched and analyzed problem tickets and other performance data, working with Functional Service Providers, Problem Management, Service Delivery Management and clients to understand problems and apply to SLA. . Prepared monthly score and draft of the Service Level Report. Created first line analysis of monthly performance. Incorporated feedback into Service Level Report. Presented service level results at client meeting.ETS Customer Service - Account Support Manager (1996 - 2000) . Interfaced with several internal lines of businesses and external clients in a liaison capacity. Met with clients to understand their daily business requirements and special monthly and year-end needs. . Enlisted the assistance of Functional Service Providers, to put a process in place to meet the client needs and monitor the results to the satisfaction of the clients. . Communicated with clients regarding service disruption to give them an estimate as to when service would be restored and determine the impact to the business. . Responded to and followed up on inquires and reported problems into the ETS Help Desk on behalf of clients. . Chaired Monthly Service Level Meetings on behalf of clients, to gauge their satisfaction with ETS and address new concerns and issues. Also enlisted service groups' representation to address the issues at hand.UNITED STATES TRUST COMPANY (UST), New York, NY 1973 - 1996Helpdesk Manager/Computer Operations . Instituted and managed the first Help Desk established at UST, a leading financial institute focused in Private Banking. . Oversaw staff which was responsible for bringing up and down the daily mainframe systems used within the bank and by our external clients. . Documented and maintained the Data Center Procedural Manuals used by the staff members, instructing them how to bring up and shutdown the various online systems and perform job failure recovery steps, to the satisfaction of the bank auditing requirements. . IBM Mainframe Computer Systems. . Migrated from Data Center Operator to Shift Manager before overseeing Help Desk. EDUCATION Network Communication Course, New York University, New York, NY, 1986 Concentration in Accounting, Hunter College, New York, NY, 1978 Control Data Institute, Computer Operations, New York, NY 1973 |
