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 Provide day-to-day support for Salesforce users, addressing inquiries, troubleshooting issues, andoffering solutions to problems.PROFILEResults-driven Business Analyst with 3 years of experience analyzing and interpreting complex data sets to inform strategic decision-making. Proven ability to translate business needs into actionable solutions, streamline processes, and drive project success. Adept at collaborating with cross-functional teams to achieve organizational goals. Proficient in JIRA, with strong communication and stakeholder management skills. Eager to bring analytical expertise and business acumen to a dynamic team, contributing to process optimization and driving measurable outcomes. SKILLSAnalytical Skills, Problem-Solving, Communication Skills, Stakeholder Management, Requirements Gathering and Documentation, Business Process Modeling, Project Management Negotiation Skills, Quality Assurance, Time Management WORK EXPERIENCEWells Fargo, Remote, Customer Representative (11/21 to Present ) Responsibilities: Elicit and document clear, comprehensive, and unambiguous business requirements through interviews, surveys, workshops, and other techniques. Identify and analyze stakeholders, understanding their needs, expectations, and the impact of the project or changes on their roles. Analyze existing business processes, identify areas for improvement, and design new processes to enhance efficiency and effectiveness. Understand and document the current state of systems and applications, as well as assess their capabilities and limitations. Create and maintain documentation, including business requirements documents, functional specifications, process maps, and user manuals. Collaborate with project managers and contribute to project planning, monitoring progress, and ensuring deliverables are on track. Continuously review and assess business processes and systems to identify opportunities for improvement and optimization. Collaborate with external vendors and suppliers to ensure alignment with business requirements and project objectives. Facilitate meetings, workshops, and discussions to gather requirements, resolve issues, and ensure effective communication among stakeholders.FedEx, Atlanta, GA, Salesforce Support Analyst (02/20 to 11/21) Candidate's Name
Email: EMAIL AVAILABLECall: PHONE NUMBER AVAILABLELinkedIn ProfileBusiness Analysts Investigate and resolve user-reported issues promptly, ensuring minimal disruption to business processes.Conduct training sessions for new users and provide ongoing training and guidance to existing users to enhance their proficiency with Salesforce.Collaborate with other IT teams to support integrations between Salesforce and other systems, ensuring data consistency and accuracy.Work closely with business stakeholders to understand their requirements and translate them into effective Salesforce solutions.Document and maintain knowledge articles, FAQs, and best practices to assist users in resolving common issues independently.Costco, Atlanta, GA, marketing Manager (04/18 to 02/20) Responsibilities: Assist in planning, coordinating, and executing marketing campaigns across various channels, ensuring alignment with overall marketing strategies. Plan, execute, and monitor marketing campaigns across various channels, ensuring consistency with brand messaging and positioning. Plan and coordinate events, conferences, and trade shows to promote the organization and engage with target audiences. Support the management of social media accounts, including content scheduling, monitoring engagement, and analyzing performance metrics. Utilize analytics tools to monitor and analyze the performance of marketing campaigns, preparing reports and recommendations for improvement. Provide support in the planning and execution of events, trade shows, or conferences to promote the organization's products or services. Work with external vendors, agencies, and partners to coordinate specific marketing activities and ensure deliverables are met.EDUCATIONAssociate Degree in Business Administration at Georgia State University  December 2016 TRAININGS AND CERTIFICATIONSSalesforce November 2022