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Discharge Planner Patient Advocate Resum...
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Title Discharge planner / patient advocate
Target Location US-DC-Washington
Email Available with paid plan
Phone Available with paid plan
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                                      Administrative Assistant
   Dedicated & skilled business professional with a versatile administrative support skill set
   developed through experience as an office manager, discharge planner, case management
   assistant, patient advocate, & patient ambassador
                                             Key Skills
 Office Management                 DDA supporting individuals           Records Management
 Team-building & Supervision       Developmental disabilities           Meeting & Event Planning
 Staff Development & Training      Phlebotomy                           Inventory Management
 Military Contracting              Employee Training                    Expense Reduction
 Patient Advocacy                  Covid -Testing / lab assistant       Patient Charting
 Home care experience              Hospice Aide                         Solid Leadership Skills
 Discharge Planner                 Case management                      Patient Ambassador

                                             Experience


Bridgepoint Hospital Capital Hill (SNF)
Patient Experience / Discharge Planner/ Case Management / Patient Advocacy
9/15/2023-05/09/22
       Ability to work with diverse groups within the medical facility
       Identify age-specific competencies for direct and indirect patient care providers who regularly
       assess, manage and treat patients
       Answer questions and resolve complaints from caretakers and patients. Discharge and assess
       specific needs, and social service intervention or referral while in the acute setting
       Manage cases that require extensive medical care to include tracheostomy and vent treatment
       Maintain a healthy relationship with families and caretakers while providing adequate care
       for their loved ones who are in our intensive care units
       Communicate with vendors and providers to ensure that the patient has adequate care when
       they are discharged from the facility
Davita Dialysis
Patient Care Technician/ CNA / DT
3/7/2022- 12/9/2021
       Maintain and sanitize patients station
       Monitor patient health and vitals
       Provide updates to charge nurse if vitals change
       Perform duties in accordance with the rules , regulations & standards of the practice of the
       facility
       Prepare machine for patient treatments
       Document pre post admission monitoring post dialysis observation on the flow sheet
Genesis Healthcare
Bradford Oaks Nursing Home
CNA/GNA Student
7/9/2021-3/9/2021
        Lab Assistant/ Covid tester
        Follow the laboratory procedures for specimen handling and processing, test analyses.
        Maintain records that demonstrate that proficiency testing samples are tested in the same
        manner as patient specimens
        Adhere to laboratory quality control activities, instrument and procedural calibration and
        maintenance
        All other duties as assigned
Joseph House
Hospice Care Aide
4/6/2020-7/16/2018
        Administer direct patient care and support to the patients and families
        Work with registered health professionals to plan and deliver hospice care for patients
        Support families and patients to cope with their emotional and psychological and spiritual
        well being
        Plan with registered professionals activities , interventions or treatment goals and implement
        care plans
        Offer support and compassion to a patient as they transition
        Monitor and administer pain medication as needed
        Maintain confidentiality of all persons served.
Pinnacle / Hunt
Bolling Air Force Base
Inventory Control Specialists
10/2009-3/2009
    Provide support to the investment managers which include filing, faxing, photocopying, mailing
    and gathering reports for clients, and front desk relief for corporate receptionists.
  Process and review bi-monthly payroll and commission received from sites
  Coordinate market ready turnover preparation with the maintenance supervisor in order to
    achieve on time quality make ready homes for move-ins.
  Responsible for maintaining all required reporting to include personal property inventory vehicle
    logs, equipment inventory, cost saving records, & in-house maintenance logs
Chugach Mckinley
Bolling Air Force Base
Dispatcher
08/2009-05/2003
    Answer Multi-line Phone
    Coordinate timely maintenance scheduling with maintenance technicians and supervisors
    Receive 1219 s from government to schedule contractors for change of maintenance for all
    military base housing
    Serve as liaison for the project manager, government officials, internal staff, residents, and
    subcontractors, to resolve all customer service issues in an amicable and professional manner on
    a daily basis.
Melwood
Community Support Assistant
08/2009-11/2007
               Provide and assist with personal and emotional support
               Assist individual towards reaching maximum independence
               Assist client in meal preparation of regular or special diets utilizing principles of nutrition
               Engage client in meaningful community and recreational activities
BH Management
Customer Service Representative
5/2003-2/2002
              Deal directly with customers either by telephone, electronically or face to face
              Respond promptly to customer inquiries
              Handle and resolve customer complaints
              Process orders, forms, applications and requests
              Record details of inquiries, comments and complaints
Support Broker
Washington, D.C.
11/2006- 11/2009
      Respond to concerns on behalf of the client.
      Uphold the importance of mutually respectful relationships among the families  members &
      friends.
      Hold very high expectations for the quality of the client s life as a full citizen and community
      seeking contacts with businesses involved in building up our communities
      Consult with people who are developing more effective & practical ways to assists persons with
      disabilities

Education
Potomac job corps
1994-1995
Food Handler s Certification 09/2020-Present
Certified Guest Services Professional 3/2014 7/2014


    References available upon requests

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