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Click here or scroll down to respond to this candidateCandidate's Name
Street Address W Washtenaw StreetLansing, MI Street Address
Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective:To achieve: Management with a well-defined and established company. Employment History:All Contracts were through Access Point Staffing 416 Elmwood Rd. Lansing, MI 48917 Farmers 5151 N Palm Ave, Fresno, CA 93704Contract: From January 2024 to June 2024Title: Customer Care RepresentativeDuties: Outbound/Inbound calls, chat, and email resolving Agents and Customers insurance policy issues.Fiserv 600 N Vel R. Phillips Ave, Milwaukee, WI 53203 Contract: From March 2021 to December 2023Title: Customer Financial SpecialistDuties: Inbound/Outbound calls, chat, and email resolving Member financial banking issues. Progressive 6300 Wilson Mills Rd. Mayfield Village, Ohio 44143 Contract: From November 2020 to March 2021Title: Customer Care RepresentativeDuties: Inbound/Outbound calls, chat and email resolving customer insurance policy issues. Percepta 290 Town Center Dr # 610, Dearborn, MI 48126 Contract: From March 2020 to November 2020Title: FordPass App AgentDuties: Outbound/Inbound calls, chat, and emails resolving issues with using the app. Concentrix Corporate Headquarters 44201 Nobel Drive Fremont, CA 94538. From August 2017 to March 2020Title: Work from Home Customer Service Sales Specialist Duties: Identify sales and advice opportunities and take initiative to promote the needs of customer relationship via inbound calls and chat. To consistently generated solutions to increase business through development, retention and rapport. Consumers Energy 530 W. Willow St Lansing, MI 48906 From August 2001 to April 2009Title: Customer Service Account Sales Specialist III Duties: Responding to incoming phone inquiries from several different business owners, customers and vendors working to resolve issues of various technical levels of complexity. Escalated issues to appropriate departments for timely resolution. Helped to streamline processes and decrease call time by designing and developing an easily accessible HTML document on the local intranet with contact information and links, including usernames and passwords. This document helped to reduce personal call time for these kinds of issues by 40% and helped other to achieve similar results. Gained familiarity with technical writing principles and standards. Learned to translate technical information for non-technical and technical audiences and to quickly and effectively respond to customer issues. Celink, Inc. 3900 Capitol City Blvd Lansing, MI 48901 From January 2000 to August 2001Title: Customer Service Collections SpecialistDuties: Responsible for key accounts, inventory management, and updating the Master file, arranging payment and counseling customers on debt relief before losing his or her mortgage by utilizing quick reference sheets, instructional articles and online FAQs via phone and chat.. All Weather Seal Co. 4258 S Saginaw St Owosso, MI 48867 From July 1997 to December 2000Title: Office Manager Sales SpecialistDuties: Contributed to the company risk management profile by sustaining a balanced approach to managing risk by ensuring compliance controls and processes are integrated into day to day activities. Initiated employee structure following compliance and matrix systems. Initiated an employee structure to help resolve gross unresolved cash differences (overages and shortages) consistently below limit set by the owner. Wrote instructional training manual on how to initiate appointments for clients which directly resulted in sales that contributed the company profitable revenue growth by meeting and exceeding targets for number of referrals successfully leading the sale, met FY 1999 and 2000 target by 149.70% and 196.10%, respectively. Education History:(2018) Completed at Grand Rapids Community College through University of Texas an online bachelors degree in business administration with an overall 3.96 GPA.(2012-2014) Lansing Community College majoring in General Studies and Hospitality Management: achieved a 3.96 GPA(1985) Completed a GED at Neighborhood Youth Corp of Lansing, MI. Certificates:Real Estate Course Certificate, Human Resource Management Certificate, and Hospitality Management Certification. |
