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Detail-oriented and analytical individual offering excellent technical and communication skills with the ability to work in a fast-paced environment. Experienced in designing, developing, and executing manual and automated test plans and scripts. Adept at managing all phases of software testing, analyzing test results and implementing corrective action. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.SKILLSCall MonitoringPeer RelationshipsReport DeliverySupplier AuditsQuality Assurance ControlsProcess ImplementationQuality AssuranceStrategic PlanningAutomated Inventory ProcessesQA PlanningVendor and Contractor OversightMonitor Quality ControlFlow AssuranceDocumentationSharePointEXPERIENCEQuality Assurance AnalystZULILY INC, LOCKBOURNE, OhioApr 2020 - PresentTrained new and existing team members on quality assurance best practices.Established metrics and tracked trends within the QA process over time.Trained junior QA analysts on best practices when conducting tests on products and services.Assisted in developing strategies for improving the efficiency of the overall QA process.Collaborated with cross-functional teams to ensure product quality and compliance with regulatory standards.Identified and implemented process and product improvements to enhance quality and reduce costs.Monitored bug resolution efforts and track successes.Team LeaderSTX COMPANY, BALTIMORE, MDApr 2010 - Apr 2014Mentored and coached team members to ensure successful performance.Delegated tasks to team members according to project requirements and employee strengths.Motivated team to achieve optimal results through effective communication and interpersonal skills.Created clear roles and responsibilities for each member of the team based on strengths and weaknesses.Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements.Facilitated regular meetings with the team to discuss progress towards goals and identify areas for improvement.Used financial accounting or spreadsheet software to calculate revenue, sales and expenses.Investigated products or markets to determine areas for opportunity.Distributed and created brochures, pamphlets and signage to promote product or service.EDUCATIONBachelor of Arts (B.A.) in SOCIALOGYUNIVERERSITY OF NORTH BENGAL, INDIANMay 2003CERTIFICATIONSForklift certification from OSHALANGUAGESNepaliNativeEnglishFluentREFERENCESReferences available upon request.