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Click here or scroll down to respond to this candidateSummarySkillsExperienceCandidate's Name
D'Iberville, MS 39540PHONE NUMBER AVAILABLEEMAIL AVAILABLEExperienced professional with a proven track record in leadership, training, and communication. Skilled in managing teams, maintaining high standards, and fostering a positive work culture. Adept at positively motivating staff members to improve attitude and performance. Able to resolve customer issues to maximum benefit of all parties. Motivated professional with several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Contributing team memberActive listenerMerchandising/pricingOrganizational skillsTime managementProblem-solving skillsTeam LeadershipAttention to detailSelf-motivatedPOSInventory managementEmployee Training & DevelopmentGuest Relations skillsStrong Customer Service SkillsEffective Communication SkillsConflict managementCreativityCritical thinkingProduct KnowledgePhone etiquetteRetail salesCash managementMicrosoft OfficeSelf directionOrientation and trainingDollar Tree August 2023 to CurrentAssistant ManagerD'Iberville, MSProvided hands-on training and mentoring to improve staff skills and achieve daily targets Implemented inventory management strategies to optimize stock levels, ensure timely replenishment, and achieve cost-effectiveness in meeting customer demands Enhanced communication between employees and managers through efficient task delegation and oversight by qualified associatesEfficiently implemented strategies in close coordination with the DM and SM to optimize store performance, including product placement and visual merchandising Performs daily maintenance including front-end cleanliness, replenishment of merchandise and supplies, and floor safetyProvided excellent assistance to customers by effectively resolving complaints and offering necessary guidanceSecured revenue, accurately monitoring transactions and deposits to eliminate discrepancies Cypress Lanes April 2021 to June 2023Daiquiri/Kitchen SupervisorD'Iberville, MSLed comprehensive training programs on SERV Safe principles, cultivating a safety-conscious an containment-free workplace leading to decreased hazards and accidents Influence team members to develop a collaborative work culture focused on customer service, accountability, and teamwork resulting in a reduced turnover rate Managed and supervised a team of 8+ frontline kitchen employee and 6+ bartenders Coordinated daily workflows, delegated tasks, and ensured a high-quality customer experienceMaintained all alcohol laws and legal policies.Established procedures and monitored team performance to effectively supervise daily operations.Oversaw daquari preparation, production and presentation according to quality standards. Clark's Oil November 2017 to January 2020Customer ServiceBiloxi, MississippiAssisted in visual merchandising, creating appealing displays that capture customer interest. Watched for and recognized security risks and thefts to prevent or handle situations. Inspected identification to determine proper age of customers for alcohol and cigarettes. Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.Monitored and restocked convenience store items, including food, beverages, and automotive products.Maintained accurate financial records, including sales, expenses, and lottery/scratch-off ticketsEnsured compliance with local, state, and federal regulations regarding gaming laws Suburban Lodge Extended Stay Hotel December 2015 to January 2017 Front Desk ReceptionistD'Iberville, MSHandled guest arrivals and departures, including timely payment collection Managed guest registration, reservations, and other clerical responsibilities, ensuring high-quality and courteous serviceProficient in performing various accounting tasks such as managing accounts payable, utilizing QuickBooks, and conducting nightly audits Maintains store's appearance to company standards by ensuring interior and exterior areas are well-maintained, performing light maintenance tasks and cleaning duties Consistently exhibited dependable and trustworthy attributes when interacting with employees and guests, resulting in enhanced customer relations Answered multi-line phone systems and managed calls by routing to proper extensions or taking messagesMaintained client accounts by obtaining, recording and updating personal and financial informationHarbor Freight Tools March 2011 to January 2015Shift SupervisorBiloxi, MSOptimizing product placement, pricing, and visual merchandising Boosted customer engagement with the loyalty program through effective promotion of sign-ups and efficient handling of reward processing at check-out Contributed to the development of an extensive training program that integrated cashier duties, customer service practices, product knowledge enhancement, and procedural updates Scheduled cashiers and ensured adequate staffing during peak periods Enforced cashier discipline and recognized outstanding achievements Greets and assists customers as needed in order to maintain the highest level of customer serviceEducation and TrainingCertificationsGroupsVolunteer ExperienceMaintains and operates point-of-sale systems efficiently and accurately American InterContinental University-Online May 2023 Associate's degree: Business Administration-management RemoteMicrosoft Office SpecialistCPR CertificationHuman society of South Mississippi and Shelby County adoption transportation Invisible People Outreach and CommunityHuman Society of Harrison and Jackson County 2008-present Invisible People Homeless Outreach |
