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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATION:Cal State University, Dominguez Hills, Carson, CABachelor of Arts SociologyAnnual Security Trainings- CertifiedCompliance Trainings- CertifiedCustomer Service Training- CertifiedSKILLS:Customer Service Business Communications Analyst Collections Excellent Interpersonal & Communication Skills Problem Solving Leadership Efficient Business Outcomes Team Building Voice to Voice Customer Service Skills Product Delivery Training & Development Account Monitoring Investigative Data Process Payments & Refunds Billing Resolutions Customer Credit Assistance.PROFESSIONAL EXPERIENCE:Collections Representative-Customer Service Representative 2001-2023Internal Revenue Service; Jacksonville, FLMaintained records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.Contacted customers with overdue accounts and attempted to either collect the overdue amount or negotiate a payment plan to collect it in installments.Submitted regular reports on the status of unpaid accounts and any repayment progress.Resolved customer issues and complaints concerning billing.Contacted taxpayers and/or their representatives in response to IRS contacts regarding a variety of delinquent situations.Advised taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encouraged voluntary compliance with tax laws.Researched and analyzed information applicable to specific and well-defined collection issues and took corrective actions needed to close accounts.Interpreted and applied applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, to advise, inform, assess, and collect taxes, and associated liabilities.Provided explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.Participated in on-the-job training and career, customer, and compliance advancement.Compliance Officer- Representative 1993-2001Internal Revenue Service; Los Angeles, CA; Jacksonville, FLConducted regular audits to identify potential weaknesses and noncompliance situations.Consistently reported to management concerning the organizations compliance with laws and regulations.Communicated with employees and made sure everyone was aware of what they needed to do to comply with internal and external laws and regulations.Acted as an information source to management, lending officers, operations personnel, customer contact personnel, and other staff in relations to compliance laws and regulations.Developed and maintained a resource library, which included copies of regulations and interpretations.Provided supporting information, interpretations, clarifications, and advice to senior management, to assist them in making decisions to ensure that the IRS achieved optimum compliance.Established, reviewed, and monitored IRSs system of internal controls for ensuring Internal Revenue Service-wide compliance.Maintained current copies of IRS laws, regulations, and interpretations.Reviewed, prepared, and implemented policies and procedures to achieve compliance with regulatory requirements and laws.Conducted branch reviews to ensure compliance with all regulatory matters on an ongoing basis.Criminal Investigation Division 1989-1993Internal Revenue Service; Los Angeles, CAExamined and evaluated evidence for conflicting interpretations and resolve issues.Operated within the applicable laws governing the investigations.Uncovered violations of tax laws by conducting extensive investigative and analysis background checks.Supported ongoing criminal investigations externally and with taxpayers.Trained to utilize specialized forensic technology to recover financial data that may have been encrypted, password protected, or hidden by other electronic means.Conducted highly complex or unusual accounting problems.Obtained, evaluated, integrated, and recommended actions on information items to identify larger areas of noncompliance.Interpreted interrelationship of facts and evidence that are difficult to identify due to numerous holding companies, entities, etc.Obtained and analyzed complex financial evidence.Conducted surveillance, dignitary protection, and undercover operations.SYSTEMS:Microsoft Excel Microsoft SharePoint Exclusive Systems to IRS IDRS PowerPoint Outlook Microsoft Office Suite Windows 10 Word Microsoft Teams Microsoft 365 Microsoft Zoom |
