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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Chippendale Road, Unit 3Charlotte, NC Street Address
mailto:EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLEDedicated IT professional that combines degree in Management Information Systems with extensive background managing; information technology departments, software quality assurance teams and business processes across diverse industries to streamline solution deployment and support efforts. Adept at developing polices/procedures, managing issue tracking systems and achieving corporate technology goals. Leverage unique logical and technical background to align business goals with commercial software product launches or IT implementation projects on-premises or in Cloud environments while conscious of todays cyber security threats.Core CompetenciesDepartment ManagementTeam Leadership & MentoringSoftware DevelopmentAgile/Waterfall SDLCAtlassian Product AdministrationNetwork AdministrationSystem IntegrationLab Network Planning & DeploymentTier 3 Technical SupportProfessional ExperienceNewforma, Inc. Manchester, New Hampshire ~ Jan 2008 - March 2023Director IT & Quality Systems ~ April 2019 March 2023Oversee for all information technology functions for Newforma and Elevia.oDevised and established IT policies and to support the implementation of strategies set by upper managementoAnalyzed the business requirements of all departments to determine their technology needs with an emphasis in software development & operations continuity for an international workforceoControlled budgets and reported on expendituresoWorked in conjunction with our global teams, develop and implement software deployments and updatesoDeveloped and enforced security procedures and controls across the global networkoAdministered network configurations within the Manchester, Montreal & Minnesota offices - including routers, switches, firewalls, VPN and wireless systemsoManaged and administered our global Windows platforms and associated networksoManaged Azure and AWS environments (including development)oManaged all of Newformas domain registrations, DNS zones, SSL certificates, and code-signing certsoInvestigated and resolved escalated help desk tickets. Work with the help desk & system engineers to proactively identify recurring patterns and implement root cause corrective solutionsoImplemented Cloud based backup and disaster recovery policy and proceduresQuality Systems Manager ~ October 2018 April 2019Liaison to information technology department for engineering lab infrastructure, configuration and deployments. Worked with Architects to configure, test and deploy cloud product authorization and authentication to on-premises enterprise application via Microsoft AD Connect, AppProxy and AAD for SSO with web and mobile applications. Debugged and resolved customer incidents with hybrid configurations for Support and Service.oDesigned, deployed, trained and support Azure backend technology VDI product solutionoSupport Services hybrid configuration product escalation representativeoCustomer demos of hybrid systems with Sales teamoManage testing platforms ESXi Vms, ProjectWise, FileNet, AWS and Azure serversoAtlassian Jira, Confluence, FishEye, Crucible & TestRail administratoroOversaw mobile, cloud and enterprise testing efforts for Enterprise productsoTaught technology classes and developed new features in commercial productsoHired a team of functional and automation engineers (growing team from 2 18)oCompany liaison with Microsoft, IBM, VMware, Bentley, Amazon and Panzura vendorsQuality Assurance Manager ~ March 2008 - October 2018Developed software quality assurance best practices; such as QA process improvements, customer incident tracking and integrating Agile approaches into software development. Collaborate with services, support, design, product management and development groups throughout development life cycle and product testing phases.oDeveloped eight Azure and Office 365 portals hybrid and stand-alone for engineering departmentoTrained and managed offshore development teams in Poland and IndiaoMember of multiple Agile teams (Sponsor, Program and Scrum)oCreated QA testing platform by deploying ESXi VMs, ProjectWise, FileNet, AWS and Azure systemsoTaught technology classes and developed new features in commercial productsoHired a team of functional and automation engineers (growing team from 2 18 employees)oAtlassian Jira, Confluence, FishEye, Crucible & TestRail deployment & administrationoCompany liaison with Microsoft, IBM, Bentley, Amazon, Nasuni and PanzuraoOversaw mobile, cloud and enterprise testing efforts for waterfall and agile development life cyclesoRecruited and mentored; replacements for build and release engineer rolesQuality Assurance Engineer / Release Engineer ~ January 2008 March 2008Created and executed test plans for Enterprise software. Release and wrote commercial InstallShield installations.oManaged and created build systems. Wrote commercial releases in InstallShieldoEnterprise testing efforts for waterfall development life cycles of Project CenteroWrote customer deployment guidesGoss International Durham, New Hampshire ~ October 2004 - January 2008Software Quality Assurance SupervisorPlan, design and develop software quality assurance best practices; such as process management, issue tracking and software release procedures. Collaborate with technical, functional and development groups throughout development lifecycle and product release cycle. Working with project managers, development managers, support technicians and test engineers throughout the SDLC.Perform additional roles to conduct assembly, manufacturing and service installation process improvements. Liaison to corporate IT department for the EE development group. Research and recommend new software and hardware (desktop and server) upgrades.oCoordinated several installation and process improvement projects; including reengineering installations for eight Post Press products, creating POS disks (ghosted OEM operating systems) and adding workflow to current issue tracking process with Test Track ProoConducted and documented product functional, smoke, installation and regression tests for Post Press Inserter and Binder control systems. Member of internal ISO 9001 process review team. Manage Virtual PC images of EE test and support systems. Developed MSDE to SQL Express system upgradesAltiris Norwood, Massachusetts ~ July 2003 - October 2004Senior Software Quality Assurance EngineerAssisted system deployment and configuration provider in developing service-oriented management solutions by implementing software quality assurance standards for help desk, alert manager, knowledge base, Carbon Copy products. Supported Windows 2000 Active Directory network administration and management of SQL databases, SMTP mail and imaging of test servers for SQA Lab. Designed RadView WebFT automated testing scripts.oPerformed localization testing on Altiris management suite. Developed and improved ghosted windows server and client platform images. Implemented lab SMTP product testing and reportingUnisys Bedford, New Hampshire ~ April 2001 - June 2003Senior Release/Quality Assurance EngineerParticipated in quality assurance for Ad Manager software to execute and support product releases. Provided database management and testing of MS SQL, Oracle and Sybase databases. Administrated Rational Test Manager and Clear Quest products. InstallShield Developer for commercial software packagesoPromoted to Installation Subject Matter Expert and Review Board memberoDeveloped and released database, COM object and binary installationsEngage Software Andover, Massachusetts ~ April 2000 - January 2001Software Quality/Release EngineerDeveloped and coordinated software release processes and plans as part of SDLC, including release risk assessment and collaboration with QA team. Designed and modified necessary collateral to build and deploy application database installations, including configuration and debugging.Consulting Services EngineerPerformed post-sales support and analyzed retail customer requirements, meet design and ensure quality assurance. Assisted cross-functional teams in building Sun/Oracle test and enterprise systems.oDeveloped and implemented onsite Promo.Planner demo systems with MSDE environmentState Street Research and Management Boston, Massachusetts ~ May 1997 - March 2000Software DeveloperDeveloper of Corporate Mutual Fund Profit & Loss reporting application; specification, design, prototyping, product development, installation package creation, end-user training and deployment.oServed on Technical Services Group to advise on applications and internet web site technical issuesInformation Systems Help Desk ManagerManaged internal information system help desk supporting 430 end users. Managed staff to troubleshoot and resolve issues via phone, remote control or on-site.oTurned existing Information Systems Help Desk from informal support to formalized operations center through implementation of knowledge bases, policies and procedures.The Boston Consulting Group ~ Washington, DC ~ June 1996 - April 1997Technology CoordinatorInformation coordinator and administrator for new office including; WAN, LAN, telecommunications, servers, user workstations and video-conferencing. Vendor contract negotiations, product purchases and support agreements.oConfigured and administered Novell, Octel, Shiva Landrover, Retrospect Back-up and Quaterdeck Mail servers.EducationNortheastern University ~ June 1996Bachelor of Science in Business Administration, Boston, MassachusettsMajors in Management Information Systems and MarketingNortheastern Cooperative ExperienceThe Boston Consulting Group Boston, MA ~ Jun 1995 - Jun 1996Technology Support SpecialistProvided help desk support for PC/Mac hardware, software and networking issues. Coordinated video-conferencing and technology efforts for Worldwide Officer Meetings held in France and Boston. Assistant to both network and telecom managers.US Trust Cambridge, Massachusetts ~ Dec 1995 - Mar 1995Micro Center InstructorMember of Micro Center IT help line for local MA branches. Taught Microsoft Word, Excel and Windows courses and wrote course curriculum. Configured and installed networked desktop systems.Rizzo Associates Natick, Massachusetts ~ Mar 1993 - Jul 1994AccountantInvoiced government environmental engineering projects. Inputted general ledger data and reconciled financial reports with Controller. Designed and updated corporate accounting financial spreadsheets. |
