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Click here or scroll down to respond to this candidateCandidate's Name
Summary*Management and team leadership skills.*Help desk and Field service experience*Very strong computer, and peripheral trouble-shooting skills enhanced only by experience.*Ability to analyze and implement solutions to planning and testing. Manage day to day Data-Center Operations.*Fast and efficient computer assembly skills.*Laptop and desktop repair skills.*Excellent verbal and written communication skills*Ability to direct teams to achieve desired results.*NOC/Data center technician and managerial operations experience. Data center management software*Experience in testing on coax, DSO, DS3 and OC3 optical fiber level. CAT 5/6 installation, termination and testing.*RJ11/45 termination and testing. 568 A/B configuration*Ladder-rack assembly and cage installation.*Troubleshoot equipment remotely*Complete service requests and provide timely updates to staff.*Possess understanding of all Windows systems*Technical skills in desktops,servers, switches, hubs, routers and peripherals.*Installation, setup, configuration and support of all PC equipment and software systems and applications using DNS, DHCP, VPN, Terminal Services, and Citrix Install and configuration of Devices for TeleHealth interactions.*Provide maintenance (both reactive and preventative) support to specific telecommunications and PC-related equipment.*Working knowledge of operating systems.*Working knowledge of computer hardware, printers, scanners, and other peripheral devices*Supported Mobility Devices (Android, iPads, and iPhones)*Managed ticket queue through Cherwell, LanDesk, ServiceNow SoftwareMS Windows,Cherwell,ServiceNow,LanDeskMS Remote Access,BomGar,Stone Mountain, GAPHONE NUMBER AVAILABLEEMAIL AVAILABLEFeb 2024 Jun 2024Feb 2024 Feb 2024SCCM, DCIM,SHREDD, Patch Management, EcoStruxureMS Office,Active Directory,Ciox Healthsource EHR, EPIC EMR/TDRSkillsEngineering and Technology RepairingEquipment Maintenance InstallationTroubleshooting Telecommunications, Data CenterOperationsSystems Analysis Quality Control AnalysisInstructing Education and TrainingCritical Thinking Administration and ManagementComputers and Electronics Customer and Personal Service Electronic Surveillance Coax cable terminationsFiber (single and multi-mode) testingand terminationWindows ImagingFluke DSP 4100/5000 meter testingand analysisExperienceDataCenter /RunOps Technician (Local/OnSite)Meta/FaceBook Social Circle, GAInstalled LC, SC, ST, FC, FDDI, SMA and MPO/MTP connectors, for both multi-mode & single-mode fiber to newly established and relocated racks that were populated with switches,fiber-panels and copper/Ethernet distributions. Terminated simplex & duplex jumper cord.Installed fan out kits including buffer tube.Performed testing: continuity test horizontal and riser cable; troubleshoot opens, crosses, shorts and transpose pairs on horizontal.Mounted and installed racks, patch panels, fiber optic and hardware. Install grounding for racks, equipment and cable as required.Decommissioned service racks and prepared them for movement from one location to the next as required by operations team within the Meta facility. Traced and removed multiple 288 strand fiber bundles from fiber panels once switches and racks were relocated.Organized 100,200 and 400GB optics as required in racks. Worked service tickets and tasks for operations as was requested. DataCenter TechnicianZT Systems/EdgeConnex (Local/OnSite) Atlanta, GA Respond to service tickets for ZTservers in customer datacenters in a timely manner. Keep parts lockers up to date and properly stocked at all times. Troubleshoot and triage server failures to determine the most efficient path to getting a server back May 2022 Nov 2023May 2019 Feb 2023online for the customer.Track server fleet health and validate that ZT is always exceeding customer requirements for total servers online.Provide consistent, detailed feedback to the ZT engineering team on failures, serviceability of servers, and integration with the datacenter. Apply firmware and BIOS updates as needed using ZT engineering-approved tools. Comply with all datacenter safety, security, and operational protocols at all times. Be an outstanding representative of ZT Systems at all times to customers. Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers. Ability to regularly lift and move server systems that weigh up to 70lbs Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. as is essential to the customer and is critical to this role Linux terminal basic experienceWindows CMD basic experience.Tech Customer Support Specialist Academic Technology Specialist Emory School of Medicine IT services (Local/OnSite) Decatur, Georgia Responsible for Server, UPS and Switch refresh in vertical equipment racks in server room.Installation and testing of single-mode, multi-mode fiber, as well as coax and Cat5/6 E testing.Working to support all SIM technology which included the Human Simulated Education Center and the various simulators used by medical professionals to enhance the medical education at the medical school. Trouble-shooting and repairing Biomedical training equipment for use by medical faculty and students. This included trouble-shooting the robotic mannequins for pediatric and adult simulations. This included remote viewing of simulated sessions and monitoring of video cameras and network connections for the various equipment, as well as troubleshooting the installed IP camera systems.Responsible for supporting the helpdesk at the medical school with incoming requests for service from faculty and students.Updated a database for known and new scenarios as they arose in ticketing. Responsible for routing the tickets to the appropriate technicians in the field using ServiceNow software.Received incoming calls at the helpdesk and created and dispatched tickets in ServiceNow.Scheduled requested work as requested by faculty for use of resources in the medical school in the appropriate calendar and distributed to the appropriate groups. Responsible for equipment removal and disposal from site. Responsible for installation of rack equipment, such as servers, UPSs, switch panels etc.Implementations Field service TechnicianSkyBridge Resources (Air Travel/Remote) LouisVille, KY Required to travel each week to a different location in the United States to upgrade Aug 2022 Jan 2023Apr 2022 Jul 2022May 2018 May 2019Kindred Healthcare facilities during Win7 to Win10 operations and Domain migration processesProvide onsite support to users to back-up and retrieve data during pre and post migration executions.Installed and tested CAT 5 Ethernet cables from server racks to nursing stations. Remoted in to users Thin-clients to assist in trouble shooting complaints and user issues. Performed software and IOS upgrades on cellphones, laptops and desktops. Performed remote work on trouble tickets and assisted users to solve issues. Imaged and reimaged desktops and laptops from Win7 to Win 10 Configured printers and peripherals to join facility networks. Remotely assisted with the transition of users from one email system to another due email migrations (Post merger/acquisition).Senior TDR AnalystTekSystems/Walmart Health (Local Travel) Atlanta, Senior TDR Analyst As a Senior TDR Analyst to work onsite at Walmart's Healthcare labs, I worked on and supported a variety of systems in this environment. I worked with a team of individuals on all machines in the clinics such as Optical devices such as Phoropters and on Dental devices such as Panoramic X-ray and scanning machines (PANO) as well as PCs, printers and peripheral configuration and trouble-shooting. This role required me to install CAT 5 and single-mode cables and troubleshoot and support everything in the healthcare environment from hardware to software install etc. I installed and deployed many devices in this lab that connected directly to the Walmart network. This included facilitating off-site interactions on Tablets for TeleHealth interactions between clinicians and patients. Field Service TechnicianNovasyte llc (Local Travel) San Diego, California I was invited to visit the corporate headquarters for Becton-Dickinson in San Diego California to participate in career-building training in the biomedical engineering field of Infusion-pump testing and repair.I worked with the Alaris infusion pumps and various configurations as found in the hospital/patient environment.Implementation Field Service Engineer VBEYOND AGENCY Ciox Health (Air Travel/Remote) Alpharetta, GAResponsible for the technical planning, implementation and testing of on premise client service and technology solutions.Assisted in the architecture of a technical solution leveraging client software and hardware that worked successfully in the customer's environment and also worked successfully within the client operational workflow. Worked virtually with client remote employees in the setup and configuration of client workstations. Upon completion of a project, the Field Service Engineer was responsible for developing documentation which depicts the solution and provides all of the key data elements required in order to support the solution. This was a virtual position but required extensive travel within the U.S. Ability to setup, configure and test client standard image workstations at customer sites, at client Central Apr 2018 Apr 2018Jan 2018 Mar 2018Jun 2017 Dec 2017Jan 2015 Jun 2017Sep 2008 Jun 2015Jan 2003 Jan 2007Processing Centers, and remotely for employees.Ability to setup,configure and test peripheral equipment, i.e. scanners and printers, required for client services and technology solutions at client customer sites and at Client Central Processing Centers.Trained incoming new employees to the organization on utilization of software. Carried out assigned tasks as outlined in a project plan. Capacity to troubleshoot any issues as they arose during projects or responded to support tickets for issues that may escalate to Professional Services after a customer implementation. Field Service Technician contractor TEKSYSTEMS AGENCY Southwest Airlines (Local/OnSite) Atlanta, GAConducted a 300 system computer refresh at their College Park facility including cable installation and management.Trained associates on best practices in cable management. Ethernet and Fiber installation and testing.Field Service Technician BROOKSOURCE AGENCYWellstar Hospital (Local Travel) Atlanta, GaEPIC EMR medical installation and deployment contractor. Deployed and configured IT and medical equipment such as WOWs (Workstations on Wheels)and scanners to various designated sites in the hospital system. Infrastructure such as CAT 5 cables were installed and tested.Conducted Technical Dress Rehearsal (TDR) on installed equipment in preparation for GO-Live scheduled date for the EPIC system.Refresh Installation Team Lead Contractor INSIGHT GLOBAL AGENCY Hewlett-Packard (Local Travel) Atlanta, Refresh Installation Team Lead Contractor INSIGHT GLOBAL AGENCYConducted phased surveys and equipment after-hours night installations for various Bank of America financial centers.This included changing out all related printers, servers. Trained team members on technical process flow,Retail Sales AssociateVerizon Wireless/TCC (Local/OnSite) Decatur, GaResponsible for initiating customer service with respect to advice, service, repairs and sales of equipment and associated accessories for cellphones and audio-visual equipment.Trained customers on the utilizations of their phone or technical equipment that was purchased.Technology TeacherGAAA High School (Local/OnSite) Atlanta, GaTaught Chemistry, Math, Biology and Aviation Science to students up to grade 12.. NOC/Data Center Site ManagerSwitch and Data Management Co (Local/Onsite) Atlanta, Ga Jan 2000 Jan 2003Jan 1998 Jan 1999Jan 1993 Jan 1998Jan 1990 Jan 1993Jan 2017Dec 2010Directed and Trained a team of 6 NOC technicians to carry out the ticketed requests of customers.Responsible for conducting tours on site for prospective customers. Responsible for all maintenance procedures for generators and HVAC units as well as fire safety code compliance.Prepared necessary documentation for customers and upper management. Ensured ongoing training of technicians and their hiring. NOC/Data Center TechnicianSwitch and Data Management Co (Local/OnSite) Atlanta, Ga Installed coax cables as well as CAT 5,single and multimode fibers for customers at COLO.Constructed custom dimensioned cages for tenant/customers of facility. Carried out ticketed requests for customer copper, coaxial, Cat5/6, fiber DS3, OC3 connections in cages and Meet-Me-Room of facility. Trained new technicians on site policies and best practices. Team LeadCompaq Computers (Local Travel) Alpharetta, GaIT Team lead.Managed a 40 personnel installation crew to effect statewide deployment of computers.Provided technical direction to team and provided solutions to field problems. PC-Team LeadEagle-X Technologies (Local/Onsite) Atlanta, GaExpanded and managed operations from Queens, New York to Atlanta, Georgia. Reduced assembly time for computers and increased production 25%. Responsible for training employees on PC assembly techniques and industry best practices.PC-TechnicianAce Technologies (Local/Onsite) Queens, NYManaged computer production lines.Managed software installation and sales and servicing of servers . Assembled new computers from componentManaged inventory ordering and receivingEducationCertified Nurses AideCoventry School College Park, GAGPA 4.0.Technical CertificateAtlanta Area Technical College Atlanta, GAEmergency Medical Technician Atlanta Area Tech Atlanta, Ga GPA 4.0Jan 1996Jun 1986Manufacturing Engineering course creditsPolytechnic University - CATT Kings County, NYProfessional credit courses Manufacturing Engineering. Brooklyn, NY GPA 4.0.Bachelor of Science: Natural Sciences. Math, Physics, Zoology University of the West Indies Kingston, Jamaica ReferencesJessica Burks 404-438-3784 Manager, Verizon Wireless Retail Scott Gibbons 404-682-5829 Professional Recruiter, TekSystems Simmons Andrews 919-793-3662 Technical Recruiter, BrookSource Kwame Green 770-286-8423 Former Manager, VerizonEvan Weiss PHONE NUMBER AVAILABLE Senior recruiter, Skybridge Resources |
