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Click here or scroll down to respond to this candidateCandidate's Name
C: PHONE NUMBER AVAILABLEEducation:Maria College of AlbanyAssociates of Sciences/ Phi Theta KappaBachelor of Healthcare Management Graduation class 2025 Experience:First Call Resolution/TTECMalta N.Y.Customer Operations Team Lead Track escalations that were linked to the customer and agent attrition risk to refocus the agent while displaying the performance of the project. Logging entries of the associates performance and behavior in metric data indicators to evaluate the root cause will help the associate meet a technique to track margin leakages Perform direct administrative reporting of aux usage and productive off-the-phone activity under the correct aux state. Tagging employees to direct management Perform direct administrative reporting to show the correct In-Chair utilization and provide insight on production start dates and corresponding active associates Ensure clarification of account management and WFH invoice reporting with Go Live equipment and two-week development of United States Electronic Tolling Solutions. Keeping a stress-free, quiet environment that is committed to doing quality work Maintain Kronos Payroll platform Approve payroll Ensures compliance with all Human Resource policies and procedures Albany Medical CenterAlbany N.Y.Financial Advisor Experience with government programs' financial reporting Prioritize responsibilities under the pressure of competing assignments Analyze and interpret financial data verify patients eligibility with their insurance carrier, collect health records, and manage medical care forms Assessing applications, handling documentation, collecting information, entering data and providing customer serviceLatham Medical GroupLatham N.YMedical Secretary Responsible for various tasks including collecting patient information, issuing medical files, filing medical records, and processing patient admissions and discharge papers. Have in-depth knowledge of medical terminology, processes, and administrative duties. Strong organizational and office technology skills. Comfortable in collaborating with healthcare professionals. Advanced experience in data encryption. Ability to perform using EPICRullo AgencyLatham N.Y.Customer Service Representative March 2022- May 2022 Listening to ensure an effective Insurance Binder for customers promptly when requested. Requesting through non-verbal and verbal scheduling their Identification Cards. Stating the purpose of documenting a simple and easy-to-retain change in Personal and Commercial lines Overseeing and checking the average handle time of a primary ticket for Automotive and Home/Property Insurance Quotes Autofitting coverages promptly per customer request Office responsibilities such as quietly sitting, standing, and walking as well as scanning, faxing, and overseeing outgoing mail and emails to the insured MAXIMUS Inc.Team Lead May 2021-September 2021 Coaching and analyzing scorecard metrics among associates to multitask studies of the first call resolution in Statewide-Style, City improvement of Health Insurance between rural and urban communities. Manage contact center agents performance and monitor agents for call escalations. Oversee tickets entered for the Department Of Health for accuracy and quality purposes. Meet and exceed performance call center metrics set forth by the company. Track and document all inquiries using the applicable systems. MAXIMUS Inc.Quality Control Administrator Oct 2019- May 2021 Complete quality reviews for the Call Center and Eligibility & Enrollment staff Identify and escalate quality reviews that do not meet compliance requirements Participate in calibration sessions both within the department and with other departments Maintain updated knowledge of the Call Center and Eligibility & Enrollment performance requirements, policy and procedures, and corporate and project policies and procedures. Maintain up-to-date knowledge of all Call Center and Eligibility & Enrollment programs and systems. Anticipate issues proactively and escalate to management as appropriate. Perform other duties as assigned.MAXIMUS Inc.Customer Service Representative II Dec 2018- October 2019 Answer incoming consumer calls to assist with general inquiries regarding health care programs, card replacements, and health plan enrollment information. Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. Transfer/refer consumers to appropriate entities according to the established guidelines. Responsible for adhering to established safety standards, and all policies/procedures set by the company. Meet and exceed performance call center metrics set forth by the company. Track and document all inquiries using the applicable systems. References:Bridget Slingerland- PHONE NUMBER AVAILABLEKorin Skidmore PHONE NUMBER AVAILABLEJessie Perry-PHONE NUMBER AVAILABLE/pre> |
