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Click here or scroll down to respond to this candidateProfessional SummarySkillsWork HistoryD J1213 West Yonge Street,Pensacola,FL 32501 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Demonstrated success in managing a high workload in dynamic environments. Capable of assisting patients with personal grooming requirements, preparing meals and helping with medication. Good communication and organizational abilities. Efficient and reliable team playerCandidate's Name
Patient-focused careAdaptableCompassionateRecording vital signsObserving responsesCompanionship and emotional supportTrustworthy companionTransporting patientsSupporting personal needsCPR/First Aid certifiedResponding to emergenciesDementia and Alzheimer's knowledgeCommitted team playerPatient educationSchedulingCare planningMultitasking abilityGoal settingProblem solvingVerbal and written communicationDecision makingDocumentationProcess improvementsQuality assuranceOrganizational standardsOrganizational skillsTeam leadershipCertified Nursing Assistant, 11/2014 to CurrentRosewood Healthcare and Rehabilitation Center Pensacola, FL Supported patients' daily living needs, including feeding and bathing. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds. Transported patients between rooms and appointments or testing locations. Performed clerical duties, such as word processing, data entry, answering phones and filing. Transported patients to other areas of the hospital in wheelchairs and gurneys. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment. Turned and positioned patients to maintain comfort and minimize problems. Responded appropriately to the physical, emotional and developmental needs of patients. Followed safe lifting techniques and individual resident lifting instructions. Maintained a clean, healthy and safe environment.Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.Helped residents programming goals and increase their independence. Answered patient calls for care and feeding.Reported any unusual circumstances in the patients' condition or environment. Provided a comforting and soothing environment.Assisted patients with ambulation and crutch walking. Maintained accurate records of patient care, condition, progress and concerns. Assisted with patient transfer and ambulation.Monitored vital signs, such as blood pressure and pulse. Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.Housekeeping, 11/2007 to 11/2014Pensacola Healthcare Pensacola, FLSwept, mopped, and vacuumed floors in rooms.Managed laundry, including sorting, washing, drying, and ironing. Managed a staff of 8 housekeepers.Stocked bathrooms with toilet paper, towels, and toiletries. Safely used chemical cleaning materials.Answered a high volume of phone calls.Reviewed weekly inventory charts and recorded facility needs. Consistently received positive feedback from guests on performance reviews. Organized and attended meetings, including compiling all documents and reports ahead of time. Achieved high customer satisfaction for duties performed. Customer Service Representative, 10/2006 to 01/2007 Old Navy Pensacola, FLDedicated to continuously improving sales abilities and product knowledge. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.Scored in top 10% of employees in successful resolution of issues Developed reputation as an efficient service provider with high levels of accuracy. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.Designed displays to make the store experience interactive, engaging and reassuring. Created and maintained an organized database to develop promotional sales. Provided an elevated customer experience to generate a loyal clientele. Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of merchandise.Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas. Communicated all store initiatives and promotions to customers to generate return business. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Described product to customers and accurately explained details and care of merchandise. Answered product questions with up-to-date knowledge of sales and store promotions. Recommended alternative items if product was out of stock. Organized store merchandise racks by size, style and color to promote visually appealing environment.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Worked closely with sales representatives on inventory control and ordering. Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Built long-term customer relationships and advised customers on purchases and promotions. Routinely answered customer questions regarding merchandise and pricing. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.Helped drive sales goals and achieve monthly quotas. Folded and arranged garments in attractive displays. Asked open-ended questions to assess customer needs. Maintained cleanliness and presentation of stock room and production floor. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.EducationHigh School Diploma: 2005Woodham High School - Pensacola, FL |
