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Candidate's Name
Senior Account Executive collection
  Jacksonville, Florida, United States
  PHONE NUMBER AVAILABLE
  EMAIL AVAILABLE




WORK EXPERIENCE

December 2011-Current

Senior Account Executive collection

  ADT Security Services
  Jacksonville, Florida, United States

I'm a team leader helping new hires navigate challenging accounts, take escalated calls, and help agents develop game
plans to ensure future success.


June 2005-December 2011

Collections Representative

  Central Credit Service
  Jacksonville, Florida, United States

Top senior account rep consistently achieved hire then excepted stats as a result received month bonus incentive.




EDUCATION

1998-2001

Associate in Arts

  Fla. State
  Jacksonville, Florida, United States

Fla. State - Jacksonville, FL
June 1998 to May 2001


Associate in Arts (AA) in Business
FSCJ - Jacksonville, FL
     (AA) in Business


1998-2001

Associate in Arts

  Fla. State
  Jacksonville, Florida, United States

1998-2001
Associate in Arts
?Fla. State
?Jacksonville, Florida, United States


some college in Business
     Business




SKILLS

NEW Hires       Collection    Account Executive       Account Management       Account Representative          Account Rep

Relationship Management        Business Development        Sales Management       Cold Calling    Credit Issues

Collections     ADT




HONORS & AWARDS

top collector
Top collector achieved above the minimum required expectation as a result receiving monthly bonus incentive
number two collector in the company
Customer focus & orientation -- Proficient
I have always worked with new hires, helping them transition from class to the collection floor
Responding to customer situations with sensitivity
Full results: Proficient
Sales skills -- Proficient
Influencing and negotiating with customers
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field
I have rewards for being the collector for the last five years




LANGUAGES

English - Intermediate




WORK AUTHORIZATION

I am authorized to work in the following countries:
     United States