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Candidate Information
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Title Customer Service Representative - Work From Home
Target Location US-CT-Trumbull
Email Available with paid plan
Phone Available with paid plan
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WORK EXPERIENCE
DELTA AIRLINES, LGA Airport, New York, NY                                                                        Nov 2021-May 2023
CSA Below Wing Agent
  Supervise a ramp crew to ensure a safe flight dispatch
  Responsible for updating the weight and balance of every departing aircraft
  Review and maintain security related functions for effectiveness and compliance in adhering to Homeland Security program
  Responsible for lifting, loading, unloading, and transporting baggage, mail and cargo to and from the aircraft
  Responsible for operating ground support equipment (GSE)
  Responsible for the security of all aircrafts while on the ground

GATE GOURMET, LGA Airport, New York, NY                                                                            Aug 2017-Nov 2021
Local Airport Driver
  Load culinary and beverage carts onto the truck
  Transport all catering supplies alongside the aircraft safely and accurately
  Load and unload galley equipment onto aircraft according to customer guidelines
  Perform quality checks and final meal counts for all assigned flights
  Serve as a liaison between the airline representative at the aircraft and the company
  Performed all duties according to airline customer guidelines while adhering to safety and sanitation regulations

GATE GOURMET, JFK Airport, New York, NY                                                                                Oct 2016-Aug 2017
Flight Coordinator
  Reconciled meal and final dispatch counts to verify accuracy
  Ensured that all support items and equipment were packaged according to airline specifications for each flight
  Guaranteed compliance with QA, HACCP, airline requirements, and company procedures regarding food safety
  Participated in ramp deliveries to assist cabin crew, ensuring that all items were boarded per specification
  Supervised a staff of ten drivers to ensure that the catering process was delivered efficiently to avoid flight delays
  Provided feedback to Unit Management regarding any flight related problems

MOE S SOUTHWEST GRILL, New York, NY                                                                                  Jul 2015-Sep 2016
Crew Member
  Provided exceptional customer service in a fast-paced restaurant with a diverse and multilingual clientele
  Conducted inventory and ordered food and restaurant supplies
  Maintained equipment and facilities in accordance with company guidelines
  Ensured strict adherence to all safety codes and security policies

MUSICIAN, Havana, Cuba                                                                                        Aug 1997-Jun 2015
Self-Employed
  Toured/recorded songs, albums, and videos with artists such as Maykel Blanco, Michel Maza, Azucar Negra,
  Alain Daniel, Tirso Duarte, Buena Vista Social Club and Bamboleo as a percussionist and background vocalist
  Performed in various countries in Europe, the Caribbean, Central, South and North America
  Taught Cuban percussion rhythms including, Guaguanco, Son, Mozambique, Pilon, Timba, Mambo

EDUCATION
UNIVERSITY OF HAVANA, Havana, Cuba                                                                                   Sep 2005-Jul 2008
Department of Foreign Languages
  Bachelor s Degree: French and Francophone Studies

AMADEO ROLDAN CONSERVATORY, Havana, Cuba                                                                             Sep 1994-Jul 1997
History of Art and Orchestral Practice
  Graduate Certificate: Teaching and Practice of Ensembles (Cuban Percussion Track)

CAMILO CIENFUEGOS MILITARY BOARDING SCHOOL, Havana, Cuba                                                             Sep 1990-Jul 1994
Physics Track
  HS Diploma
PROFESSIONAL SKILLS/ TRAINING
Multilingual: English (fluent), French (fluent), Spanish (native)
Ability to work in fast-paced and stressful environments while maintaining professionalism and decision-making capacity
Equally effective working independently, in cooperation with high-functioning teams, and with the public
Ability to maintain high quality standards while following operational safety protocols
Ability to perform multiple physical exertional tasks, including heavy lifting, carrying, pushing, and pulling
Experience working in extreme and unpredictable weather condition
Security Identification Display Area (SIDA) Certified
Basic computer skills

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