Candidate Information Name Available: Register for Free Title Customer Service Front End Target Location US-MD-Baltimore Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Brightway Place Apt BBaltimore, Maryland Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryDedicated and motivated hard worker who specializes in customer service with twenty years of experience. Twelve years of managerial experience exuding leadership, assertiveness and teamwork. Detailed multitasker who is adaptable, teachable, and reliable in search of a position that will simultaneously sharpen and develop new and existing competencies in accounting, administration, and customer service.Work ExperienceFront End Assistant ManagerGiant Food  Baltimore, MarylandSeptember 2012  May 2024Manage daily operations of the front end department supervising eight to ten employees at a time. Assist cashiers and help desk representatives resolve technical and practical issues with critical thinking. Handle large amounts of cash replenishing tills for the next day of business. Compel a sense of urgency to adhere to the high volume of customers at check out. Address and resolute customers complaints and concerns. Prioritize and complete various tasks assigned by management. Generate, file and update reports per company retention regulations.911 Emergency DispatcherBaltimore County Police Agency  Towson, MarylandApril 2012- September 2012Receive and relay emergency calls to police officers while communicating through radio transmission from the call center. Track all officers assigned to designated precincts with gps and verbal communication. Update active calls with relevant notes to record essential information while simultaneously conveying that information to officers. Multitasking, prioritizing, detail orientation and precise decision making daily is imperative.Office AssistantGiant Food  Baltimore, MarylandSeptember 2003  April 2012Work behind the customer service desk conducting cash and electronic transactions. Answer phone calls on a multi-line phone and direct the call to appropriate departments. Utilize time management to assign break times to cashiers and complete tasks assigned by management.EducationJunior Year Studies Accounting in Forensics and AuditingPurdue Global  Remote onlineJuly 2022- August 2023AccountingMorgan State University  Baltimore, MarylandJanuary 2004  November 2007Diploma in Business CurriculumWestern High SchoolAugust 1999- June 2003SkillsCustomer ServiceMicrosoft OfficeHIPAATeam / Independent WorkerLeadershipReferences Upon request