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CUSTOMER SERVICELYRICMCLAURINCONTACT INFORMATIONEMAIL AVAILABLEStreet Address
PHONE NUMBER AVAILABLESKILLSLANGUAGESenglishOBJECTIVEPassionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first callEXPERIENCECUSTOMER SUPPORT SPECIALISTSonova. Remote Feb 2023 - Apr 2024requirements, answering inquiries, resolving problems, fulfilling requests, maintain client database, and customer proles Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problemsfocused on addressing customer needs and resolving concerns. returns, credits, and ordersCUSTOMER SERVICE ASSOCIATESavilinx. REMOTE Nov 2021 - Jan 2023solving problemsof inquiries, complaints, or comments, as well as actions taken activities such as exchanging merchandise, refunding money, or adjusting billsto customers lacking details or complete information customers' problems.CUSTOMER CARE REPRESENTATIVEBroadpath. Remote Jan 2020 - 2021through effective communication techniques.information and support to customers.performance metrics.efficiency.responses, fostering positive relationships.EDUCATIONDIPLOMACollins High School. Collins MS 2016 - 20201. Troubleshooting1. Communication2. Problem solvingComplaint Resolution3. Multitasking2. Problem-solving3. Conflict resolution Serve customers via phone, fax, mail and/or email by determining Maintain a high inbound call answer rate. (80-100 calls a day avg) Maintained customer satisfaction with forward-thinking strategies Investigate and resolve problems related to the shipment of product, In charge of answering customer calls, listening to their concerns and Keep records of customer interactions or transactions, recording details Resolve customers' service or billing complaints by performing Perform clerical duties such as typing, proofreading, and sorting mail Suggest and check alternate spellings, locations, and/or listing formats Check to ensure that appropriate changes were made to resolve Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Streamlined call response times for improved customer experience Maintained a high level of product knowledge to provide accurate Contributed to team success, consistently achieving call center Managed high call volume with exceptional professionalism and Built rapport with customers through active listening and empathetic