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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address
SummaryExperienced application support analyst with a proven track record of application up time, customer satisfaction, and innovative solutions to data reporting requests. Strategic thinker with an eye towards continuous improvement in all areas. A quick learner who enjoys challenges. Relevant SkillsCustomer Support Over 20 years of exceptional Help Desk and Application Support experience Excellent oral and written communication skills with professional telephone presence Attention to detail, style, and editing skills Collaborative team player as well as a strong, independent contributor Problem Solving Exhibits troubleshooting, logical, and analytical skills Reactive, responsive; thinks outside the box Has ITIL Change, Incident, and Problem Management experience Strives for continuous improvementTechnical Skills Microsoft Office Suite, plus Dynamics CRM, Outlook, and Visio Adobe Acrobat Distiller, Crystal Reports, HEAT, ServiceNow Various office machinesProfessional ExperienceRobert Half/RCIS, Anoka, MNCustomer Service Tech II2008-2009RCIS/Wells Fargo, Anoka, MNTechnical Writer2009-2012RCIS/Zurich NA, Anoka, MNBusiness Systems Analyst2009-2023EducationCERTIFICATE HUMAN RESOURCES: PAYROLL 2021LinkedInCERTIFICATE HUMAN RESOURCES: USING METRICS TO DRIVE HR STRATEGY 2021 LinkedInCERTIFICATE HUMAN RESOURCES FOUNDATIONS 2021LinkedInCERTIFICATE HEAT 9.5 ADMINISTRATOR CERTIFICATE 2010 FrontRange Solutions, Colorado Springs, COBACHELOR OF ARTS ORGANIZATIONAL MANAGEMENT 2009Ashford University, IA |
