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Click here or scroll down to respond to this candidate.Candidate's Name
CUSTOMER SERVICE - CONTACT CENTER AGENTCONTACTIndianapolis,, Indiana, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS Special Requests Problem-Solving Skills Customer Service Optimization Dispute Resolution Brand Representation Public relation Sales & Marketing Organizational skills Call Center Operations Microsoft Office Professional Relationships Performance FeedbackLANGUAGES EnglishFluentPROFESSIONAL SUMMARYHighly motivated and experienced call center professional with over 5 years experience providing exceptional customer service relation and technical support. Skilled in resolving issues and complaints quickly and efficiently, while providing a positive customer experience. Possesses strong administrative and organizational skills, and is able to multitask and handle high volume of calls. A highly organized and self-motivated individual with excellent communication and interpersonal skills, demonstrating over the years the ability to prioritize tasks and meet deadlines. EXPERIENCECUSTOMER SERVICE AGENT, 01/2020 - 12/01/2023Aetna Inc. - Hartford, CT, USA Professionally handled customer inquiries and suggestions courteously Managed in-bound and out-bound calls promptly to avoid on-hold wait times Responded appropriately to product and services questions, suggesting other offerings to attract potential customers and services. Surpassed and increased customer retention rates through providing prompt support to internal and external issues; determined root cause of problems to resolve service complaints, and recorded these for further effective customer management Earned recommendations for outstanding customer service delivery through innovatively investigating and addressing customer concerns; demonstrating empathy and resolving problems swiftly Collected and analyzed customer information on health plans, individual accounts and or service reports used same to update account information to maintain updated customer records Delivered exceptional customer service to every customer by leveraging extensive knowledge of brand and services and creating positive experience PROJECT ADMINISTRATIVE ASSISTANT - 03/ 2015 - 05/2018 Dept. For International Dev. (PATHS-DFID) Enugu, Nigeria Organized, monitored and evaluated projects, contracts and training programmes effectively and without bias, which brought about a successful timely completion of projects by contractors and reduced unnecessary expenses. Supervised project sites with the funding team to monitor and evaluate progress and completion of projects, Organized and filed documents and provided accurate, timely and comprehensive feedback to the Program Director. Executed record filing system which improved document organization and management. Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability. TELE-MARKETING AGENT: 08/2013 - 01/2015H & R Consultants, Nagoya, JapanMarketed tourism services to the English speaking communities and visitors who needed assistance; providing them with the required interface to ease settlement without the hassles of language barriersCreated a robust promo scheme that boosted the agency's profit immensely.. Organized tourism facilities for foreigners, collected and analyzed data useful for Sales feedback. Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.SALE EXECUTIVE: 04/2008 - 05/2013Protea Hotels, Enugu, Nigeria Coordinated and made cold calls and created promo materials to seek for and acquire new businesses and was successful in achieving double occupancy rate in my 1st year that led to my promotion to head of the team Traveled within and out of state to source for clients, prepared contract papers for corporate clients, tracked marketing trends and progress, and submitted daily and weekly reports on Sales progress. Evaluated customers satisfaction rate leading to improved customer service ranking and increased revenue by implementing effective sales strategies. Analyzed past sales data and team performance to develop realistic sales goals. Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.EDUCATIONAssociate Degree: Food Science and Technology - 2005 Yaba College of Technology - Lagos, NigeriaREFERENCESReferences available upon request |
