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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLEStreet Address North Park Dr.Lorida, FL Street Address
PHONE NUMBER AVAILABLESENIOR ACCOUNT MANAGER & CUSTOMER SERVICE PROFESSIONAL Experienced customer service professional who excels at relationship and rapport building. Knowledgeable in providing friendly, thorough customer service to clients, families and fellow professionals. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Comfortable with handling confidential and/or sensitive information. CORE COMPETENCIES Team Building Conflict Resolution Problem Solving Customer Relations Project Management Team Building Customer Service Point of Sale Software Hand Held Scanning Device Strong Communication PROFESSIONAL EXPERIENCEREASORS GROCERY STORE, TULSA, OK 2016-2020 Part Time Cashier Received and process payment by cash, check, credit card and Apple/Goggle Pay.. Bagged groceries in accordance with best practices and store policy to ensure safe packaging while maintaining friendly conversation and delivering a great customer experience. Averaged the highest percentage of new customer loyalty sign-ups in 2019 and 2020.. Trained and mentored several new cashiers at manager request. Awarded Employee of the Month 8 times because of high customer satisfaction and my performance. Worked in other departments as requested to assist management. Greeted customers and directed them to the correct in-store section to locate their desired products SINGER ISLAND PACK&SHIP, Singer Island, FL 2014-2015 Store Manager Develop & exhibit proficiency in customer service, print and copy services, packaging services, postal, shipping,& freight services and computer Skills. Receive, sort and place mail in mailbox modules accurately. Record all sales transactions on Point of Sale and accurately process cash, checks, credit card and internal billing transactions. Print reports as requested.. Pack contents for shipping using established procedures. Operate all software programs including Point of Sale, Counter Manifest System, Mailbox Manager, MS Office and other programs as required. Receive and process packages for shipping, including lifting and weighing packages on scale, accessing Manifesting software, generating labels and retrieving packages from customers when requested. General housekeeping duties include keeping the store neat and clean at all times. WELLS FARGO INSURANCE SERVICES, West Palm Beach, FL 2001-2014 Account Manager (Retired) Assist clients with account and policy changes. Provide technical support to producers to benefit the client with quality service. Maintain and review expiration lists with Team Members on a regular basis to establish renewal strategy. Prepare renewal information (update applications, schedules, loss runs, etc.) Process binders, order policies and track binder suspense if policies are not received by proper date. Work with producers to prepare new business submissions. Invoice basic and complex accounts using the Sagitta database. Ensure timely processing of agency billed audits, including checking for accuracy, billing and error correcting within prescribed period. Manage audit suspense and notify management of uncollectible audits. Maintain integrity of paper and electronic file. Work with producer/team/leader/risk consultant in collection and cleanup of receivables. Respond to all accounting discrepancies within prescribed period. Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities. Involvement in Continuing Education Programs.EDUCATIONBusiness AdministrationUniversity of Palm Beach West Palm Beach, FLGraduated September, 1967 |
