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EMAIL AVAILABLE PHONE NUMBER AVAILABLEWORK EXPERIENCENew Orleans Police Department, New Orleans, LAPolice Technician, NCIC 01/2023-PresentEnter and cancel entries made in the National Crime Information Center, process and validate felonies and warrants, scan all documentation into a cloud-based records retention platform. Communicate with law enforcement agencies, obtain factual information over the phone, direct requests for assistance to proper personnel, research files and statutesExpress Employment Professionals (Temp Agency)Nazareth Inn, New Orleans, LAReceptionist 10/2022-12/2022Handled incoming and outgoing calls, maintained filing and records, handled incoming and outgoing correspondence, daily data entry, processing accounts payable, greeting visitors and residents, answering basic questionsH.E.B., Round Rock, TXDeli Production Representative 03/2022-08/2022Ensured that all all outdated food items were pulled and electronically recorded, clean shelves, create and print daily production sheets, prepare salads, sandwiches and other deli items, slice deli meats and cheeses, practice food safety guidelines, provide quality customer serviceOptions Inc, Hammond, LaDirect Support Professional 03/2020-01/2022Maintain daily logs and documentation on all patients, administer medication according to physician orders, perform light housekeeping tasks, prepare breakfast and snack meals for residents and staff, package medications for nursing staff as needed, and supervise patients during daily living activities such as bathing and grooming. State of Louisiana, Hammond, LAHuman Resources Administrative Assistant IV 07/2019-08/2019 Timekeeping/payroll, verification of employment, and completion of written verification requests; Screened and logged incoming phone calls, answered basic questions, made travel arrangements for staff; drafted correspondence, requested drug testing, filed court reports electronically, scheduled meetings, and followed a daily task list with Excel.State of Texas, Austin, TXCPS Administrative Assistant II 07/2018-03/2019Responsible for working in an office setting and supporting various Units in CPS Investigations with a variety of Administrative duties. Conduct out-of-state background searches, creating and mailing correspondence concerning case closures, drug testing requests for clients, filing court reports electronically, sending records after receiving a subpoena, setting up meetings with clients and case workers, completing tasks from a daily task list and using Excel spreadsheets to keep track of them. Neubus, Austin, TXProduction Clerk 07/2017-07/2018Responsible for checking and making corrections to sensitive data before it is converted from paper to digital. All processed materials' data entered into Excel spreadsheets for billing and record-keeping purposes. Remove all paper clips, staples, and other objects that could prevent papers from being scanned and converted into digital files when processing documents for scanning uploads. Used VHS tapes and CDs to upload for digital conversion. Verify the processed papers that have been prepared for digital conversion for quality.Integrated Human Capital (Temp Agency), Austin, TX Data Entry Specialist 10/2016-07/2017Maintain accurate patient records for billings, update phone specifications and other sensitive information in inventory databases and Microsoft Excel, route electronic devices to the appropriate department for processing and repairs, and checking online health insurance coverage levels and benefits for subscribers and dependents. Harte Hanks, Austin, TX 03/2012-09/2016Tier II Tech Support/ProCeed AdvisorProvided basic technical support and troubleshooting for devices compatible with MLB streaming, provide basic technical support and troubleshooting. Resolved invoicing problems that Tier 1 support had escalated. Promoted to ProCeed Advisor, a position that involved educating patients about a new treatment that has recently come to market and is a cure for many cases of HepC as well as assisting them in enrolling in a program that would help pay for the prescription if they were unable to do so. daily calls handled between 100 and 200.EDUCATIONAssociate Degree, Graduation Year (2004)Louisiana Technical College, Greensburg, LA |