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Title Customer Service, Front Desk, 7 years Office Admin
Target Location US-OR-Hillsboro
Email Available with paid plan
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Candidate's Name
EMAIL AVAILABLESummary: Accomplished administrative professional with 20 years of experience in customer service and office management. Strong organizational, problem-solving, and research skills.Relevant Skills:Customer Service: Proficient in managing front desk operations, assisting with transportation needs, and facilitating travel arrangements for clients and customers.Administrative Support: Experienced in general office duties, including, filing, data entry, and maintaining supplies. Proficient in Microsoft Office (Word, Excel, Outlook) for various administrative tasks. Note taking and reports.Financial Management: Certified in QuickBooks (2024) for effective management of accounts receivable, accounts payable, and invoicing. Knowledgeable in financial platforms like Stripe and Square for payment processing.Event Coordination: Skilled in coordinating events of varying sizes, from setup to greeting attendees. Experienced in utilizing event management platforms such as Eventbrite and ConferenceBadge.Communication: Excellent verbal and written communication skills, demonstrated in customer interactions and professional correspondence. Experienced in handling confidential and sensitive information with discretion.Technology Proficiency: Proficient in Salesforce and Slack for communication and collaboration. Familiar with Mailchimp and Hootsuite for marketing and social media. Knowledge of Epic electronic health record. Uses calendar and scheduling apps for coordinating multiple users.Work Experience:Administrative Assistant - Fresenius Kidney Care - 4/2023-11/2023Managed front desk operations and performed general office duties for a dialysis center.Assisted patients with transportation needs and facilitated travel arrangements.Oversaw medication par levels and maintained lab supplies.Receptionist - Westside Music School - 9/2022-3/2023Welcomed students and parents at the front desk.Handled phone calls, filing, and provided general office assistance.Supported various projects as needed.Office Manager - The Lund Report/Oregon Health Forum - 3/2015-10/2019Managed daily operations for a small non-profit organization, balancing shifting deadlines, immediate issues, and ongoing projects.Provided customer and website support, managing donor contact lists and relations.Administered list server and contributed to minor content editing for The Lund Report website.Coordinated mid-sized events (200-300 attendees), handled setup and greeting.Managed all accounts receivable/accounts payable and invoicing, tracking monthly and yearly financial records for budgeting and tax purposes.Liaised with an accountant to file taxes and handled confidential and sensitive information professionally.Interfaced with consumers, business leaders, and elected officials at the local and state levels.Education:Associate of Arts: Oregon Transfer, Phi Beta KappaLinn-Benton Community College, Albany, Oregon 2006-2007

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