| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
San Antonio, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE Candidate's Name Director of Customer ExperienceExtensive Operational and general management experience including senior management roles with Fortune 500 companies as well as executive management roles in smaller, privately held companies. Considerable success with building motivated teams, developing business, increasing productivity and company growth. Key skills include:Account Management - Employee Mentoring / Coaching Customer / Client Partnering- Budgeting Leadership Risk Assessment - Championing Policies - Conflict Resolution - Safety Implementation Leadership Development - Financial Forecasting - New Hire Trainer - Payroll Manager Contract Negotiator - Compliance Risk Manager - Confident CommunicatorCareer HighlightsIncreased Productivity Identified training shortfalls, coached, and mentored 330+ employees to increase job knowledge. Increased quality of work and company profits by 18%.Implemented new market campaign Marketed new business development initiatives to reveal emerging opportunities for developing relationships, Increased company entrepreneurial market for a 33% gain.Continual Company Improvement - Implemented incentives to work for 5500 employees company wide. Identified monthly top performers based on operations, safety, and performance, reinforced company growth. Professional ExperienceStrategic Technology Institute, Randolph AFB, TX (11-2022 Present)Job Description: HQ AETC Air Force Requirements Manager, Budgets, training asset manager, Chief Manager for contract negotiations, liaison for client success team, internal marketing, compliance risk manager capable of designing programs with little or no risk to the enterprise. Implemented $52M contract for Air Force and DoD programs worldwide Instituted new training technique for DoD platform Effectively enacted Return on Investment savings of $12M annually. Built effective communication between Joint Chiefs of Staff Enacted DoD policy to fund and manage programs laterally amongst all services for outyears. Generated Training Track Pathways to effectively employ service members to accelerate career disciplines Distributed 100K license for analysis Feedback shaped current learning feed.Clear Energy, Pleasanton, TX (07/2019 11/2022)Director / Chief Operating OfficerJob Description: Director of operations leads project management, budgets, payroll, interviews new potential employees, directs all training requirements, ensures Government and State compliance, maximizes financial performance, internal affairs, partners with clients, and negotiates contracts. Ensures communication with Chief Executive Officer and executive staff for compliance with goals, leadership responsibilities and vision. Generated $40K in company revenue by motivating staff on effective performance management and leadership development strategies for business operations. Implemented $12K new outreach program for business development and post-delivery follow up sales management procedures. Return gains exceeding 12% goal in 6 months. Developed safety leadership program in compliance with OSHA standards that reduced incidents by 80% annually. Goal setting campaign of 2 million man-hours without incident achieved. Developed 8-hour company on-boarding program, ensured HR directives established, presented to 150+. Evaluated and analyzed data for client policies, ensured leadership compliance with regulation changes. Solidified customer relations by adhering to OSHA and DOT strict guidance.Strike LLC, Dilley, TX (04/2013-06/2019)Manager of OperationsJob Description: Job Description: Director of operations leads project management, budgets, payroll, interviews new potential employees, directs all training requirements, ensures Government and State compliance, maximizes financial performance, internal affairs, partners with clients, and negotiates contracts. Ensures communication with Chief Executive Officer and executive staff for compliance with goals, leadership responsibilities and vision. Increased operational productivity by 22% while simultaneously reducing internal head count by 10%. Instructed over 300+ employees on leadership performance management practices. Developed operational standard to effectively control annual $400K budget, established business platform. Directed inventory, ordered new equipment for effectiveness on maintenance events needed in the region. Environmental Behavior Based Safety Representative, effectively enacted Target Zero campaign, reduced incidents to zero lost time.Science Applications International Corporation (SAIC), Colorado Springs, CO (08/2012-03/2013) Operations AnalystJob Description: Operations Analyst lead analytical military satellite support, provides visibility into performance trends, strategic planning. Analyst provides lifecycle logistics, client partnering, internal affairs, and provide informed actionable recommendations for corrective actions via presentation skills. Internally developed and implemented $50M system analyst initiative, removed and replaced mission critical components to improve lifecycle of satellite systems by 8+ years. Enhanced Mobility MILSATCOM missions by streamlining mobility packages, reduced shipping delays, and improved endurance for longer sustainability for deployments. Increased capability adding 400-line transmissions to satellite uplink, resulted in coded security procedures for Cyber Warfare program.United States Air Force (07/1986-08/2012) RetiredSection Chief, HQ Air Force Space Command, Peterson AFB, CO Senior plans and program analyst for all space-based IT assets, worldwide weapon system worth $140B. Security IT specialist Net Defense. Data Analysis lead, dedicated to 32 critical satellite space-based assets. Senior Logistical Sustainment Acquisition Manager, HQ Air Force Space Command responsible for annual strategic needs averaging $800K Life Cycle Support technician, responsible for 23 Weapons system configurations and Program Objective Memorandum POM initiatives for annual budget. Quality Assurance Evaluator, responsible for writing and implementing Statement of Work SOW for $1.7M contract for Metrics Health of the Fleet development. Supervisor for 180 personnel, responsible for all Launch and Early Orbit Global Positioning Satellites (GPS), MilStar and Air Force Satellite Control Network satellite systems. Network Administration Security Officer EducationMaster of Business Administration (MBA) University of PhoenixBachelor of Science, Business Management, University of Phoenix |
