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Click here or scroll down to respond to this candidatehttps://bold.pro/my/Candidate's Name -240718192132?vsid=64b6690f-250f-423b-a0f7-a4efdcd3bcc5Candidate's Name
North Collins, NY, Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEP R O F E S S I O N A L S U M M A R YDependable Customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.I am a hardworking and reliable Customer Service worker focused on going above and beyond to support team and serve customers. Trained in customer service and offering top-notch people pleasing abilities. Motivated to continue to learn and grow as Customer service professional.S K I L L SCall center procedures Multi-line telephone operations Customer service Upselling and cross-sellingWord processing Inbound and outbound callingFile organization Recordkeeping and file management Office supply management Schedule and calendar management Office management software Order managementPayment processing Safe alcohol serviceFood handling Liquor and wine serviceCash register operation Process transactionsDrawer balancing Restock productsPrice verification Merchandise restockingEXPERIENCEHead Cashier Apr 2022 - PresentLowes Home Improvement, Hamburg, NYAdhered to all cash handling policies and procedures. Processed cash register transactions by inputting product costs and giving back change. Solved complaints by customers and issued credits for returned merchandise. Greeted all customers and provided prompt and friendly service. Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.Verified prices and calculated totals using scanners and point of sale (POS) systems. Bagged and packaged customer orders and purchases. Collected payment for customer purchases.Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty. Stayed closely connected with floor operations by engaging customers and offering assistance. Kept adequate products on selling floor by checking storeroom for needed inventory. Kept store safe by identifying and removing safety hazards such as spills and blocked exits. Managed store operations and delivered excellent customer service to build customer loyalty and retention.Cashier Oct 2021 - Apr 2022Tops, Hamburg, NYCommunicated with customers daily, provided friendly and courteous service and answered questionsAdhered to all cash handling policies and procedures Processed cash register transactions by inputting product costs and giving back change Greeted all customers and provided prompt and friendly service Obtained thorough knowledge of products sold to assist customers in locating and purchasing itemsBagged and packaged customer orders and purchasesCollected payment for customer purchasesKey Holder Aug 2021 October 2021Dollar General, Farnham, NYAdhered to all cash handling policies and procedures. Processed cash register transactions by inputting product costs and giving back change.Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.Solved complaints by customers and issued credits for returned merchandise. Greeted all customers and provided prompt and friendly service. Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.Maintained merchandise displays, including endcaps, floor displays, and aisles. Ordered, stocked, and rotated all departments.Verified prices and calculated totals using scanners and point of sale (POS) systems. Bagged and packaged customer orders and purchases. Collected payment for customer purchases.Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty. Stayed closely connected with floor operations by engaging customers and offering assistance. Kept adequate products on selling floor by checking storeroom for needed inventory. Managed parts inventory and protected company assets by improving inventory management. Kept store safe by identifying and removing safety hazards such as spills and blocked exits. Managed store operations and delivered excellent customer service to build customer loyalty and retention.Cashier Aug 2021 September 2021Holland International Speedway, Holland, NYProcessed cash register transactions by inputting product costs and giving back change.Adhered to all cash handling policies and procedures. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.Greeted all customers and provided prompt and friendly service. Cashier Sep 2011 - Feb 2012Valu Home Centers, Hamburg, NYCounted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.Processed cash register transactions by inputting product costs and giving back change.Adhered to all cash handling policies and procedures. Maintained merchandise displays, including endcaps, floor displays, and aisles. Collected payment for customer purchases.Bagged and packaged customer orders and purchases. Senior Deli Clerk Jul 2010 - Mar 2011Braymiller Markets, Hamburg, NYChecked counters to ensure that food was refrigerated at appropriate temperatures. Greeted customers, took orders, recommended new products, and provided efficient service.Sliced, weighed, and wrapped deli items carefully to preserve freshness. Ensured popular products were stocked to meet customer demand. Operated electric slicers, ovens, dishwasher, grinder, knives, and oil-separator machines.Operated equipment and cleaned after use, keeping surfaces sanitized. Accepted phone orders and prepared food for delivery. Helped customers select products based on tastes and preferences. Finisher Jul 2009 - Nov 2009Boston Valley Terra Cotta, Boston, NYSupported back-office procedures, including hiring and employment processes. Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.Led cross-functional projects and identified and solved complex problems in all areas of business.Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance. Managed allocation of staff resources through close monitoring and projected future staff needs.Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences.Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests. Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments.Monitored supply usage to reduce waste and company expenses. Worked closely with kitchen crew to foster accuracy and efficiency. Trained new servers and bussers in company values, culture, and policies. Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts.Recorded or memorized orders for each table and entered into the computer system. Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.Daycare Worker Jun 2012 - Feb 2013Precious Ones Home Daycare, Hamburg, NYFed and took care of childrenWatched over 5-8 children at a timeMade sure children's needs were met.Cleaned and sanitized toys, play areas and frequently trafficked areas. Supervised daily activities and stepped in to redirect problematic behavior or resolve conflicts. Provided a creative environment to promote socialization and achievement of developmental milestones.Communicated openly and diplomatically to build rapport with parents, caregivers and staff members.Protected children with good safety and security policies. Reported child's activities, demeanor and health concerns to parents at pickup. Met needs of children of different ages with developmentally appropriate activities. Read stories and played age-appropriate games with children in care. Waitress Manager Sep 2007 - Jul 2009Pizza Hut, Hamburg, NYSupported back-office procedures, including hiring and employment processes. Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership.Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.Led cross-functional projects and identified and solved complex problems in all areas of business.Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance. Managed allocation of staff resources through close monitoring and projected future staff needs.Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale. Explained daily menu offerings, drink specials, and seasonal items and recommended options based on customer preferences.Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests. Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments.Monitored supply usage to reduce waste and company expenses. Worked closely with kitchen crew to foster accuracy and efficiency. Trained new servers and bussers in company values, culture, and policies. Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts.Recorded or memorized orders for each table and entered into the computer system. Memorized menu items and answered questions regarding ingredients, nutritional value, and preparation methods.Waitress Jan 2007-Feb 2007Ponderosa, Springville, NYAdhered to all cash handling policies and procedures. Processed cash register transactions by inputting product costs and giving back change.Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.Solved complaints by customers and issued credits for returned merchandise. Maintained merchandise displays, including end caps, floor displays, and aisles. Collected payment for customer purchases.Cashier Jun 2004 - Oct 2004EZ Shop, Springville, NYAdhered to all cash handling policies and procedures. Processed cash register transactions by inputting product costs and giving back change.Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.Solved complaints by customers and issued credits for returned merchandise. Maintained merchandise displays, including endcaps, floor displays, and aisles. Collected payment for customer purchases.Collections Specialist Feb 2004 - Apr 2004Pioneer Credit Recovery Inc, Arcade, NYSet up payment plans to help customers bring accounts current. Reviewed accounts regularly to prioritize collection efforts based on factors such as dates and balance amounts.Called moderately aged accounts in-person with friendly approach to resolve non-payment issues.Conducted skip tracing to locate individuals responsible for outstanding balances. Jun 2001Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.Greeted all customers and provided prompt and friendly service. Bagged and packaged customer orders and purchases. Maintained merchandise displays, including endcaps, floor displays, and aisles. Recognized for providing efficient service with a high degree of accuracy. Front Desk Associate Mar 2001 - Jan 2004Holiday Inn, Hamburg, NYManaged guest reservations and room assignments.Greeted guests on arrival and arranged for luggage to be taken to assigned rooms. Collected credit card information for each transaction and posted charges to customer folios.Reviewed accounts and charges with guests at checkout. Coordinated with housekeeping or maintenance departments to help resolve room problems.Supported guests in receiving requested assistance with resolving problems. Registered guests, promoted hotel services, and upsold guest rooms. Assisted customers in obtaining available hotel services. Represented brand by upholding hotel's high standards of quality and service. Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment.Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests.Posted room charges each day for items such as food, liquor and pay-per-view services.Coordinated responses to guest needs by working with housekeeping, room service, and maintenance.Addressed concerns quickly to avoid lasting issues. Cashier Nov 2000 - Mar 2001Walmart, Springville, NYProcessed cash register transactions by inputting product costs and giving back change.Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.Adhered to all cash handling policies and procedures. Obtained thorough knowledge of products sold to assist customers in locating and purchasing items.Greeted all customers and provided prompt and friendly service. Bagged and packaged customer orders and purchases. Maintained merchandise displays, including end caps, floor displays, and aisles. Recognized for providing efficient service with a high degree of accuracy. Cook, Cashier, Drive-Thru Cashier Sep 2000 - Nov 2000 McDonalds, Springville, NYProcessed cash register transactions by inputting product costs and giving back change.Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.Adhered to all cash handling policies and procedures. EDUCATIONHigh School Diploma, RegentsSpringville Griffith Institute, Springville, NY |
