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| | Click here or scroll down to respond to this candidateSEMONEAULTEMAIL AVAILABLEPHONE NUMBER AVAILABLESnellville, GA Street Address
Dynamic leader with a proven track record at Learning Care Group, enhancing team productivity and customer satisfaction through effective problem-solving and workflow optimization. Excelled in customer focus and computer skills, significantly reducing escalations and improving operational efficiency. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.PROFESSIONAL SUMMARYLearning Care Group - Lead Teacher/Team Leader Manager Snellville, GA 03/2018 - CurrentCollections - Collections AgentBurford Highway 09/2016 - 02/2018WORK HISTORYResolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.Led employee relations through effective communication, coaching, training, and development.Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.Maintained patience and level-headedness in diverse situations to support student development and personal growth.Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions. Processed payments and applied to customer balances. Maintained high volume of calls and met demands of busy and productive group. Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Negotiated to collect balance in full.Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.Workload Management/StaffDevelopmentAttention to detailsPerformance CoachingAccount ManagementTeamwork and CollaborationDecision MakingAttention to details/CustomerFocusHiring and TrainingComputer Skills/Math skillsSKILLSHigh School GraduateGeorgia Gwinnett CollegeLawrenceville, GAEducationEDUCATIONFirst AidCPRCDACERTIFICATIONS |