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Candidate's Name
Heiskell, TN Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEExperience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.Work ExperienceReceptionist21st Mortgage Corporation - Knoxville, TNJuly 2008 to May 2023Answered phone promptly and directed incoming calls to correct offices. Managed multiple tasks and met time-sensitive deadlines. Confirmed appointments, communicated with clients, and updated client records. Responded to inquiries from callers seeking information. Maintained confidentiality of information regarding clients and company. Corresponded with clients through email, telephone, or postal mail. Accounts Payable ClerkColonial Freight Systems Inc. - Knoxville, TNMay 2005 to August 2008Reviewed vendor invoices for appropriate documentation and validity prior to payment. Maintained good working relationships with vendors and resolved disputes. Prepared vendor invoices and processed incoming payments. Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable. Reconciled bank accounts to verify accuracy of cash records. Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.Customer Service RepresentativeKnox Co Teachers FCU - Knoxville, TNJanuary 1995 to August 2005Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products, services, and company information. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Skills Heiskell TN ICD-10 Front desk Accounts payable Customer service Clerical experience Cash handling Database Administration Balance Sheet Reconciliation