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Click here or scroll down to respond to this candidateCandidate's Name
PROJECT MANAGER/PROGRAM MANAGERPHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEResults-oriented Project and Program Manager with 25+ years of leadership experience across the private-sector financial services and public-sector tax administration industries. Oversees large-scale initiatives across the private and government sectors, managing Blanket Purchase Agreements (BPA) including multi-company and multi-stakeholder, delivery teams, integrated project teams, and the development of RFP/RFI responses. Cultivates partner relationships, navigates complex issues, and establishes governance and oversight boards to ensure project success. Proficient in evaluating, selecting, and implementing solutions to meet customer needs with a commitment to delivering excellence. Trusted business partner who initiates and executes diverse initiatives spanning outsourcing, software quality assurance, and organizational design. Highly effective leader who has managed multiple levels or organizations and received positive feedback for interpersonal and leadership skills from peers and team members.CAREER HIGHLIGHTSSecured contracts with two real property tax agency clients, collectively valued at $25M, demonstrating an ability to develop, cultivate, and maintain lucrative and innovative results for partnerships across the property tax sector.Garnered $85M from a state tax agency for the implementation of an integrated tax system, delivering transformative solutions custom-tailored to meet the clients needs and objectives. The state agency acquisition team provided feedback that the RFP response was excellent in content and thought leadership which was provided by the team under my leadership.Negotiated a $18M change request for additional services by leveraging opportunities for organic growth and expanding service offerings to meet client requirements within a federal agency.Navigated complex procurement processes and secured a high-value $50M sole-source contract to support a federal client.Attained a $10M additional scope on an existing federal client change, driving value-added initiatives and expanding project scope to deliver enhanced outcomes.AREAS OF EXPERTISETax Administration Operations Optimization Project & Program Management RFP Review & Development Public & Private Sector Consulting Business Architecture Sales & Acquisition Strategic Programs Governance & Compliance Executive Stakeholder Communication C-Suite Relationship Management Vendor Relationship Management Contract Management & Negotiation Risk Management Process Improvement Business Transformation Customer Needs Assessment Product SelectionCAREER HISTORYFICO August 2022 March 2024Director, Partner ManagementIdentified opportunities and managed client relationships across the Federal and State markets to drive market expansion and grow the organizations presence.Generated $10M+ in new business opportunities and increased FICOs footprint in the public sector by establishing an ecosystem of Federal and State/Local market partners as well as a formal partner acquisition process. Negotiated and secured formal agreements with six partners and initiated negotiations with four others to be sellers of FICO products and strategic partners.Championed the pursuit of Federal and State-local markets for FICO, developing communication artifacts and presentations in support of a business case for FICO in this new market.Revenue Solutions Incorporated (RSI) January 2020 May 2022Director, ConsultingOversaw delivery excellence across RSIs portfolio of engagements, ensuring adherence to quality standards and timely delivery of client solutions. Cultivated strong relationships as a Client Executive, addressing diverse needs and ensuring elevated levels of client satisfaction, fostering trust and long-term partnerships.Drove enhancements and optimizations within the Property Project practice, proactively identifying opportunities for product and delivery improvements, resulting in heightened client satisfaction and sustained business growth.Revolutionized program management processes by leading a team through in-depth reviews and developing a comprehensive approach and methodology.Secured an $85M contract over five years and led a multi-year engagement with the State of New Jersey, delivering an RFP response on an aggressive timeline. The RFP team was recognized for excellence in delivery and awarded a bonus by the CEO for their efforts.Acquired multi-year, multi-million-dollar contracts as the Capture Manager and Business Development Manager for State and Local entities, driving business expansion and revenue growth.Spearheaded projects such as a Tax Software System implementation for Baltimore County, MD, the NorthStar Project for Fairbanks North Star Borough, AK, and a Tax System integration for the State of New Jersey, providing executive leadership and strategic oversight to deliver comprehensive solutions.IBM June 2006 - December 2019Associate PartnerLeveraged 17 years of IRS business systems knowledge to drive processes, network with contacts, brief executives, and oversee multiple diverse programs.Transformed a mission-critical IRS project by managing team challenges and delivering high-quality outcomes, meeting the January tax filing start date within 90 days after taking over the troubled program. Awarded the IRS Commissioner Excellence in Delivery Award for the 2018 tax season in providing high quality for a complex tax year full of mandated changes that needed to be implemented in time for the start of the tax season.Secured a $200M+ contract with the IRS for a five-year initiative, winning against 20+ competitors with a timely, thorough response to the RFP. Managed 130 employees and the operations for the development and implementation of the Return Review Program solution, crucial for identifying and preventing fraudulent tax refund disbursements by the IRS.Led the integration of program management processes and tools for the GovTrip project and enhanced project outcomes by orchestrating a cohesive project team to implement robust systems and methodologies.Championed the implementation of the Agile methodology across all IT organizations within the Department of Homeland Security, enhancing responsiveness to evolving requirements and stakeholder needs.Facilitated the integrated priorities of DHS CIO to drive alignment between IT initiatives and organizational objectives, optimizing resource allocation and maximizing value delivery.Developed and implemented the Federal Information Technology Acquisition Review Act (FITARA) at the Department of Homeland Security to enhance collaboration, drive informed IT investment decisions, and foster accountability in IT governance process.EARLY CAREER HISTORYComputer Sciences CorporationDirector, Delivery ServicesServed as the Taxpayer Compliance Subject Matter Expert on the IRS modernization PRIME project, improving Taxpayer compliance and optimizing operations for the IRS. Awarded the IRS Commissioner Award for Delivery Excellence.Led a 100-person best-in-class team and engaged with 200+ IRS executives and practitioners to modernize the IRS Taxpayer Compliance process over three years.American ExpressDirector, Credit PolicyModernized the compliance process for the American Express card business as a critical member of a multi-stakeholder team.Led the consumer lending organization in a strategic effort to design, build, and implement a modernized compliance application, impacting 200M cardholders and 10K end-user applications.Acquired Public Trust IRS Clearance and Secret Department of Homeland Security Clearance in previous roles.EDUCATIONBusiness Management Coursework Goldey-Beacom CollegeTECHNICAL EXPERTISEIRS Enterprise Architecture BPA Management and Execution Federal Acquisition Agile Methodology System Enterprise Lifecycle Methodology Transition Management Organizational Change Management Department of Homeland Security Enterprise Architecture |
