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EMAIL AVAILABLEPh: PHONE NUMBER AVAILABLEProfessional SummaryThe Travel CenterJune 2022- September 2022Answering phones and data entryJMC Food EquipmentNovember 2021-June 2022Answering phones and data entry.Northeast Health ServicesIntake CoordinatorJune 2021-November 2021Active listening, answering phone calls, verify insurance, and scheduling appointments. Charm Medical SupplyActive ListeningService OrientationCritical ThinkingTime ManagementVerify insuranceOct 2010-June 2021Review and evaluate employee performance.Perform administrative duties, such as compiling and maintaining records, completing forms, preparing reports, or composing correspondence.Schedule employee work assignments and set work priorities. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Refer unresolved customer grievances to designated departments for further investigation.Work with Excel and Microsoft products.Work with multiple health insurance providers.Certified Pharmacy TechnicianWalgreens PharmacySep 2007-Jun 2010Rockland, MATransfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques.Receive written prescription or refill requests and verify that information is complete and accurate.Establish or maintain patient profiles, including lists of medications taken by individual patients.Maintain proper storage and security conditions for drugs. Answer telephones, responding to questions or requests. Mix pharmaceutical preparations, according to written prescriptions. Prepare and process medical insurance claim forms and records. Price and file prescriptions that have been filled.Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information. Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.Operate cash registers to accept payment from customers. Lead Travel Counselor AmericanExpress TravelMar 1994-Feb 2004Cambridge, MAConverse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.Collect payment for transportation and accommodations from customer.Book transportation and hotel reservations, using computer terminal or telephone.Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.EducationUniversity of Massachusetts BostonBoston, MAMassasoit for Pharmacy TechnicianCrimson Travel Agent School |
