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Click here or scroll down to respond to this candidateSENNECABROWNSB Winston salem, NC Street Address ,PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYForward-thinking pharmacy team member with expertise to supervise staff operations and strengths necessary for effective pharmacy technician work. Improve staff knowledge and abilities by delivering personalized coaching and training. Well-versed in standards and regulations and able to enforce strict compliance. Dependable technician goes extra mile to maintain customer satisfaction and well-being,I would like the opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. SKILLS Give vaccinations Input prescriptions and fill them Resolving third-party insurance Record Keeping Call doctors and take new prescriptions Make the schedule for the technicians Send back out of date and hazard drugs Good customer service skills EXPERIENCERXOM/Certified senior pharmacy Technician May 2006 - June 2024 Walgreens Winston salem, NC Maintained updated knowledge of federal and state regulations related to pharmacy operations and compliance. Managed and directed daily workflow of pharmacy technicians to ensure efficient operations. Identified areas in need of improvement with consistent metrics, regular reports and knowledgeable comparisons with targets. Recognized outstanding contributions from individual team members through regular feedback sessions or performance reviews. Responded promptly to questions or concerns raised by patients regarding their prescriptions or other pharmaceutical needs. Maintained standards by orienting, training and monitoring new pharmacy technicians. Trained new pharmacy technicians in various tasks including medication dispensing, inventory management, and customer service. Provided guidance on best practices for handling prescription refills, transfers, prior authorizations, and insurance claims. Coordinated with suppliers and wholesalers to ensure timely delivery of medications, supplies, and equipment. Developed strategies for improving overall efficiency, productivity, and performance within team of pharmacy technicians. Collaborated with pharmacists to resolve medication-related issues and inquiries from patients or healthcare providers. Assisted with hiring processes by reviewing job applications, conducting interviews, and making recommendations for potential new hires. Monitored performance metrics of individual team members to identify areas for improvement or additional training opportunities. Adapted quickly to new technology, staying efficient and on-track to deliver top-notch customer service. Prepared weekly schedules for pharmacy technicians while ensuring appropriate coverage during all operating hours. Pharmacy Technician January 2005 - May 2006Midicap Pha Winston salem, NC Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels. Assisted patients with OTC medications and medical supplies. Called insurance companies to determine prescription cost. Pharmacy Technician June 1996 - January 2004Eckerds / Rite Aid Winston salem, NC Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels. Entered orders in computer system for refills. Resolved account issues and prescription problems via telephone and at counter. EDUCATIONDiploma June 1996Reynolds high school, Winston salem, Nc |
