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Click here or scroll down to respond to this candidateCandidate's Name
Address: Chicago, IL Street Address Email : EMAIL AVAILABLEMobile: Street Address .895.6688 https://LINKEDIN LINK AVAILABLEProfessional SummaryDynamic experienced Program and Technical Project Manager and Agile Scrum Master with a strong track of processes and driving efficiency. with a track record of leading large-scale technology initiatives for global businesses. Throughout my 20+ years of experience, Led Projects resulting in 20% increase in operational efficiency through strong process methodology with optimized workflows and major deployments of project. Skilled in managing projects and working with cross-functional teams. Recognized for enhancing project functionality through the redesign of web interfaces using various technologies. Committed to good governance and adhering to Agile methodologies. I have honed my skills in product lifecycle management, agile and digital transformation, client and vendor management, and executive briefing. My strengths are effective communication, negotiation, and motivation techniques, which enable me to drive successful outcomes. I take a customer-centric and action-oriented approach, ensuring efficient execution of engineering and business processes that yield tangible results. I foster collaboration and thrive in dynamic environments, consistently delivering success.Selected Accomplishments Spearheaded digital transformation initiatives, delivering products incrementally, reducing operating costs by 75%, and accelerating go-to-market speed by 70%. Implemented cross-team features based on customer support call data analysis, resulting in a 30% reduction in support call volumes. Successfully rescued a large, troubled custom software project with a budget of $35M, turning it around and ensuring its successful completion. Introduced and executed various application and process improvement ideas, including automation and business process automation, resulting in significant savings of $8M. Optimized project operations by distributing teams across multiple geographical locations, improving cost margins by 30% and reducing project delivery time by 40%. Recognized for consistently demonstrating core values and making valuable contributions across organizations, including IBM, TESCO, CME and AbbVie.Professional ExperiencePrincipal Program and Project Manager (AEM & Services) in AbbVie - Chicago, IL through NextRow Digital (06/2021-till date) Successfully led the delivery of AEM (Adobe Experience Manager) based software solutions applications. Streamlined operations by enhancing and integrating internal platforms like ServiceNow, Jira, Confluence, Workday and driving the transformation of and order to cash and order to service applications. Implemented efficient business process automation and introduced new products, resulting in increased revenue and accelerated delivery speed. Demonstrated exceptional program leadership, effectively leading cross-functional teams by setting clear goals, defining roles and responsibilities, and delivering high-quality programs within specified timeframes and budgets. Collaborated closely with business stakeholders to refine requirements, create prioritized product backlogs, and drive technical design and solutions. Aligned with engineering teams to ensure seamless coordination and timely delivery. Fostered collaboration by proactively addressing roadblocks, dependencies, and potential risks with engineering teams. Conducted daily bug triage, implemented best engineering practices, and managed issues to resolution, making necessary tradeoffs to meet project timelines. Skillfully managed risks and issues by conducting thorough assessments, analyzing potential consequences, and escalating when necessary. Maintained transparency through regular program progress tracking, communication of status updates, OKRs, and KPIs. Developed strong relationships with cross-functional stakeholders and team members, cultivating effective networks that facilitated action and collaboration. Acted as a mentor, coaching teams on software delivery best practices and imparting knowledge on program and project management methodologies such as Scrum, Kanban, SAFe, and Hybrid Product Development. Designed and executed change management strategies, ensuring successful adoption and institutionalization of structured change roll-out plans. Ensured release readiness and quality by defining and governing gates and reviews, educating teams on release processes and protocols, and driving continuous improvement to the release framework.Experience:Delivery Manager in CME through Mark Consultants (June 2020 -May 2021) Managed Project execution from Sales handoff to Customer Go-Live and to Support handoff. Worked with Global customers for their Agile transformation of new business model program of projects including Western Europe countries (15). Provided hands-on management, oversight, and governance, to enterprise customer implementations, leading the projects (of all sizes) to successful completion. Utilized program and project management skills to plan, track and execute program or project goals including scope, issues management, escalations, status reporting, budgets and timelines. Direct the activities of the assigned Apttus project team, while ensuring timely delivery of project milestones and reporting of worked hours. Managed all project escalation, on a timely basis, including internal and customer-related Participates in pre-sales business development activities (in the sales cycle or internal) when requested to gather requirements, formulate delivery approach and help develop and review estimates, proposal or SOWs including margin analysis. Achieved desired business results, profitability, quality standards and highest-level customer satisfaction.Project Manager in Verizon through CTS (March 2019 - May 2020) Planned, managed, and executed the web applications projects using .NET technologies. Executed Global projects across Business, Agents and Systems with team working from offshore, offsite and onsite. Managed and Led the weekly cadence of the Agile adoption with all stakeholders of 10 Development centers, 3 Development Channel Partners and Business for ICP Program. Projects planned, executed, and implemented the Life Insurance products in the integrated platform including user & agent activations. Projects planned, managed, and executed in Primavera for Mobile Apps Development, Application Development, Infrastructure Deployments, Enterprise Claims Systems, Auto & Fire, Unified Communication, and Service Management projects. Involved in conflict resolution with different Projects when the situation arises and make an agreement for a win-win situation to meet the program deadlines. Managing Program inter-dependencies and assessing the Risk Management Profile. Advocate, advice, and/or educate project teams on the Project Management Processes (Planning, Executing, Monitoring & Controlling, and Closing). Organize and co-facilitate the sessions dealing with Project Management tools, such as Project Plan, Work Breakdown Structure, Estimating hours, Network Diagram, Schedule Development, and Facilitating Processes - Change Control Management, Communication Management Plan, Risk Management Plan and Re-planning efforts.Program Project Manager in IBM (August 2012 - Feb 2019) Worked with various prestigious clients, including New York City Housing Authority, Walmart, Macy's, Blue Cross/Blue Shield, New York Life Insurance, Bank of America, and Verizon. Successfully handled end-to-end delivery of complex technical projects, ensuring adherence to project timelines, scope, resource management and budget. I oversaw project planning, resource allocation, risk management, and quality assurance activities to ensure project success.Prior experience as Head of Project with Zool Consultant (Mar 2012 - Aug 2012), Deployment Manager for Tesco (July 2010 - Mar 2012, Project Manager for Planetasia (Nov 1997 - Jun 2010)Education and Credentials Master of Business Administration (Executive) in Personnel Management, Symbiosis University, India (2003) Bachelor of Electronics Bangalore University, India (1995) Certifications & Training: Project Management Professional (PMP), Scrum Master CertifiedTechnical Proficiencies & Expertise Incident Management: Application Lifecycle Management (ALM), ServiceNow, Bugzilla Solution & Domain: Healthcare, Retail, e-Commerce, Media Management Tools: Atlassian stack (Jira, Confluence) |
