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Candidate's Name
Chicago, IL PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARY Dedicated bilingual candidate eager t leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.SKILLS Strong problem-solving. Assessment and evaluation. Excellent communication skills. Teamwork and collaboration. Individualized counseling. Direct patient care.CERTIFICATIONS Fema introduction to the incident command system IS-100, IS-200, IS-700, IS-800, IS-244.b, IS-288.a, IS- 405, IS-703.b Flu vaccination. Mental health support worker diploma.WORK HISTORY Residential/ Case Manager Aide, 05/2023- 07/2024Favorite healthcare staffing  Chicago, IL Improved client well-being by conducting comprehensive assessments and developing tailored invention plans. Achieved positive client outcomes by developing and implementing comprehensive case management plans. Enhanced community outreach efforts for better service accessibility and increased program enrollment. Provided crisis intervention and support during critical incidents involving or their families. Evaluated program effectiveness trough ongoing monitoring and analysis of key performance indicators driving continuous improvement efforts within organization. Built strong professional networks within local service providers to expedite referrals for financial aid, mental health therapy or housing solutions. Pro-efficient and effectively communication (writing and verbally) in English and Spanish. Documenting any safety or security concerns or rule violation. Efficient reports to the lead and supervisor.Quality control team lead, 10/2021  06/2022BETCO, INC  STATEVILLE, NC Record management. Referral coordination. Salamander live. Microsoft office. Data entry and analysis.