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Click here or scroll down to respond to this candidateCandidate's Name
Columbia, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA dedicated professional with an eight-year track record in customer relations, human resources, and financial management. Seeking a position in payroll and human resources to apply my experience and skills effectively.Experienced in interpreting labor laws, processing employment documents, and managing confidential data. Strong advocate for customer service with advanced problem-solving and relationship management skills. Proven track record of managing teams, recruiting and training employees, and ensuring compliance with company policies.Work ExperienceSocial Security Administration Customer Service Representative Social SecurityOctober 2021 to PresentDelivered exceptional customer service by promptly addressing inquiries and ensuring beneficiary satisfaction.Applied a deep understanding of Social Security laws and regulations to guide beneficiaries through complex issues, ensuring accuracy and compliance.Maintained meticulous records of beneficiary interactions, updating beneficiary information with precision.Exhibited strong problem-solving skills by resolving complex issues and multitasking in a fast-paced environment.Collaborated effectively with colleagues to meet service standards and departmental goals, fostering a positive work environment.Human Resources SupervisorPChange Protective ServicesJune 2017 to PresentEnsured full compliance with labor laws and regulations by interpreting and applying them accurately within the organization.Skillfully managed employee data, reconciled discrepancies, and maintained the confidentiality of personally identifiable information.Responsively addressed employee and public inquiries, resolving issues and drafting written correspondence with precision.Successfully oversaw and managed a team of 60 security guard employees, maintaining optimal attendance, performance, and professional development.Developed and executed effective recruitment strategies, ensuring the hiring and training of new employees while adhering to rigorous company policies and standards. Specialty Pharmacy Tech CSRCigna Health Care - Phoenix, AZOctober 2016 to June 2017Efficiently processed specialty pharmacy medications within established guidelines, meticulously maintaining records.Consistently delivered exceptional customer service by addressing both inbound and outbound calls, resolving complex issues, and ensuring client satisfaction.Maintained comprehensive records of medication orders, claims, and prescriptions, contributing to accuracy and transparency.Demonstrated strong decision-making skills and multitasking abilities in a dynamic and fast-paced work environment.Adaptable team player who seamlessly adjusted to additional job-related duties, contributing to overall team success.Senior Specialist I ChargebacksChase Bank - Tempe, AZJanuary 2013 to October 2016Analyzed and resolved disputes within strict deadlines, ensuring accurate and timely actions while adhering to regulatory procedures.Conducted in-depth research to identify and resolve errors such as duplicates, voided transactions, partial or incomplete statuses, and discrepancies on various systems.Provided knowledgeable responses to inquiries from cardholders, financial institutions, and merchants regarding disputes, showcasing an in-depth understanding of the dispute resolution process.Vigilantly ensured compliance with federal and state regulations in the resolution of billing errors, preventing financial losses for the organization.Pursued coaching and mentoring to expand knowledge, consistently meeting quality standards. Client Service Analyst (CSR)Chase Bank - Tempe, AZJanuary 2013 to October 2016Systematically resolved issues by identifying underlying problems and patterns, consistently exceeding customer expectations and achieving swift resolution.Built a robust knowledge base of commercial treasury management products and services, ensuring clients received the highest level of support.Served as a vital liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations, fostering optimal service for clients, departments, and the organization.Skillfully identified and controlled risk to prevent fraudulent account behavior and potential fraud exposure, bolstering the financial security of the organization.Meticulously prioritized daily workload, maximizing productivity and efficiency through effective time management and organizational skills.Projected a confident and professional demeanor when interacting with clients, bank departments, and colleagues, contributing to a positive and professional work environment. Skills Problem Solving Customer Service Multiple Screen Usage Microsoft Word Data Entry Excel Regulatory Compliance |
