| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Consumer Relations SpecialistSouth Elgin, IL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESmall Business Owner, Skilled Coordinator, Committed, Solution Oriented, Determined, Adaptive and Driven; just a few words to best describe me. I ALWAYS go the extra mile for my employers and coworkers, Im a strong believer that Together we can make the Dream come ALIVE. Authorized to work in the US for any employerWork ExperienceConsumer Services AgentForth - Schaumburg, ILOctober 2021 to Present Provide assistance to clients via email and or phone Maintain up-to-date knowledge of customer accounts Confirm payments, refunds, etc. Resolve ACH disputes Provide excellent technical supportBilling Account ManagerTravelliance - Schaumburg, ILSeptember 2018 to October 2021 Data Entry, auditing of guests vouchers, and credit card balances Email correspondence between us, the airlines and hotels. Processing invoices to bill airlines for payment to hotels. Night Auditor SupervisorCountry Inns & Suites - Hoffman Estates, ILJune 2018 to February 2019 Checking guests in and out, Running audits and balancing accounts Assuring lobby and desk area was clean and professional looking Tending to coffee and refreshments station throughout the night, also preparing breakfast for guests in the morning.QA AnalystTribus Services - Carol Stream, ILMay 2018 to July 2018 Auditing and monitoring Nicor Gas meter installers making sure that all work is completed safely and correctly. Making routes throughout different neighborhoods following the Field Logic and Sensus programs. Closing/Claim Settlement SpecialistElgin Volkswagen-VWGOA - Elgin, ILDecember 2016 to March 2018 Closing case files through the Buyback agreement of GOA guidelines. Data Entry, self paced assignments, Billing, customer support/service, organizing/handling confidential information, photographing vehicles.EducationBachelor's in Hospitality ManagementYoungstown State University - Youngstown, OHAugust 2013 to December 2013High School Diploma in General StudiesStreamwood High School - Streamwood, ILAugust 2009 to May 2013Skills Accounts Payable (2 years) Order fulfillment (2 years) QA (Less than 1 year) Account Management (3 years) Microsoft Excel (3 years) Microsoft Office (1 year) Microsoft Word (5 years) Adobe (2 years) Powerpoint (4 years) Google Docs (5 years) Oracle (1 year) Money Management (5 years) Customer Service Skills (5 years) Filing (6 years) Accounts Receivable (2 years) Data Entry (3 years) Accounting (2 years) Microsoft Excel (3 years) Auditing (2 years) Microsoft Outlook (1 year) Office Management (2 years) Communications (1 year) Account Reconciliation (2 years) Night Audit Supervising Experience (3 years) Typing (4 years) General Ledger Reconciliation General Ledger Accounting Financial Report Writing QuickBooks Microsoft Dynamics GP (3 years) Zendesk (2 years) Financial Statement Preparation Microsoft Powerpoint Technical Support Bank ReconciliationCertifications and LicensesMidwest Energy Association BadgeMay 2018 to PresentAuthorized to work safety and securely with all utility companies. ITIL CertificationOctober 2022 to PresentKnowledgeable of the fundamentals of Information Technology Additional InformationCareer experiences in Account Management, Billing, and Customer Support. Exceptional Data Entry skills and supervising knowledge. Extensive interaction with consumers remotely as well as face to face. |
