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Title Fort Lauderdale Customer Experience
Target Location US-FL-Lauderhill
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
To obtain a position with a quality organization where I can add value by using my skills to improve the customer experience and drive company revenue. Fort Lauderdale, FL 33312EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate to: Fort Lauderdale, FL - -Authorized to work in the US for any employerWork ExperienceTraining CoordinatorShipMonk - Fort Lauderdale, FLDecember 2023 to Present Mapping out training plans and schedules, designing and developing training programs (outsourced or in-house) for corporate, HR training and more Choosing appropriate training methods per case (virtual, simulated, mentoring, on the job training, professional development classes, etc) Marketing available training opportunities to employees and providing necessary information Warehouse Lead/SupervisorShipMonk - Fort Lauderdale, FLNovember 2021 to PresentI started as a regular associate and got promoted within the as a lead. As a regular associates level I was promoted to a training ambassador for machinery and picking. I also was granted employee of the month. As a member of leadership I manage to successfully delegate work to trust worthy associates. I manage to keep the work load at a float. micromanaging is the key to my daily reports, as in communicating with customers on specific instructions on how the customers want their orders to be fulfilled. I bridge all updates to upper management. Every morning I will have a 5min brief meeting with associates in my department this includes Team recognition, safety tip, Quality tip, business update, and daily goals/ rates. I primarily work in the Wholesale department. Warehouse AssociateShipMonk - Fort Lauderdale, FLAugust 2020 to PresentPacking,sorting,inventory,shipping and order picking throughout warehouse hours. I am qualified to use Crown trucks such as order picker and Power pallets. Im recently a Training ambassador for op pulling, narrow aisle picking, OP put away, wholesale picking/packing. I successfully completed forklift safety training as well for pallet rider order picker and sit down lift trucks. Pest Control TechnicianPest depot - Hillsboro, flJune 2019 to Present Spray chemical solutions, powders, and gases on or near surfaces of a building or house to eliminatepests. Identify invadingpests, including rats, termites, snakes, wasps, ants, spiders, mosquitos, or bed bugs. Set mechanical traps and place bait. Remove dead rodents after extermination.Selector/PickerQuantum Storage Systems - Miami Gardens, FLFebruary 2020 to July 2020Select or pick items accordingly to work tickets. Manually lift boxes from aisles, scan, store items on a pallet. If the order is large, you may need to secure it with plastic wrap if necessary. / I received employee of the month because of my efforts,ethics, and Dedicated honor ship. Frieght HandlerAffinity Resources - Miami, FLNovember 2016 to March 2017.Load/unload freight trucks.Hands on.Use pallet jacks to sort incoming boxesDishwasherJungle Island - Miami, FLMay 2014 to October 2015Manually wash incoming dishes throughout kitchen hours Keep all dishes clean and returned unto its respectful place EducationDiploma in Medical Administration AssistanceUltimate Medical Academy-Tampa - Miami, FLMarch 2018 to October 2018High school or equivalentMiami Jackson Senior High School - Miami, FLAugust 2008 to June 2010Skills Computer literacy (1 year) Labor Relations (5 years) Customer Care Customer Service (6 years) Food Service Food Prep Busser Driving (2 years) Driving Experience Pest Control Lawn Care Pallet Jack Load & Unload Landscape Maintenance Freight Experience Construction Warehouse Experience Order Picking Mowing Materials Handling Shipping & Receiving Delivery Driver Experience Forklift Heavy lifting Commercial driving Custodial experience Microsoft OfficeAwardsEmployee of the monthJune 2019Certificate for hard work dedication and leadership Certifications and LicensesOSHA 10February 2018 to PresentSuccessfully completed OSHA 10 courseSILICAFebruary 2018 to PresentSuccessful completed respirable SILICA awareness training Driver's LicenseForklift CertifiedDecember 2020 to Present

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