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Click here or scroll down to respond to this candidateCandidate's Name
Customer ServiceHarker Heights, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceEvent Staff/SecurityEvent support professionals LLC - Austin, TXJanuary 2016 to Present Accept an admission ticket, pass or acknowledge the appropriate admission badge or credential and allow only authorized guest entry. Set-up and breakdown of the entrance. Addressing seating concerns, courteous customer service, and knowing evacuation routes in case of an emergency.Administrative AssistantBellah Therapies - Harker Heights, TXNovember 2022 to May 2023Answers phone calls, schedules meetings and supports visitors. Carries out administrative duties such as filing, typing, copying, binding, scanning etc. Completes operational requirements by scheduling and assigning administrative projects and expediting work results. Assistant ManagerHome Expo Improvement - Georgetown, TXFebruary 2021 to May 2022 Schedule and coordinate meetings. Conduct employee performance reviews. Develop good customer relationships. Participate in recruitment and dismissal processes. Smooth out problems within the workplace. Address employee and customer concerns. Develop strategies for better workplace efficiency and goal achievement. Email and phone correspondence. Liaise between managers, customers and employees. Provide direction to staff. Monitor spending patterns and budget. Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.LyftLyft Corporate - Killeen, TXFebruary 2021 to November 2021 Transport clients from one destination to another. Conduct vehicle maintenance checks regularly. Use navigation apps to determine the optimal route for each client. Interact with clients in a friendly and professional manner. Pick up and drop off clients in a punctual and reliable fashion. Maintain accurate monthly mileage records. Ensure vehicle is filled with gas and ready for use during your shift. Personal AssistantDetailing Your Perfection - Harker Heights, TXApril 2017 to July 2020 Performed data management and filling, arranged travel, visas and accommodations. Provide general assistance; screening phone calls, inquiries and request, handling them, Web design, Construct printer and fax machine, when appropriate. Organized and maintained logs and booked appointments. Customer Service RepresentativeTeleperformance - Killeen, TXDecember 2013 to December 2016 Supports Web-based products and services through email support, desktop support, and telephone support. Interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Performed task on a PCAnywhere 8.0 for remote dial-in support, as well as the MKS UNIX command line simulator.EducationInformation Technology Specialist Certification in Information Technology SpecialistGoogle Information Technology Specialist Program - Killeen, TX February 2019 to PresentHigh School Diploma in Training & CertificationsChilton High SchoolSkills Customer Service Call Center CSR Customer Care Cashier (3 years) Receptionist (3 years) Personal Assistant (2 years) Microsoft Office (10+ years) Personal Care Care Giver Scheduling Outlook Inventory IT support Desktop support LAN Software troubleshooting Technical support iOS Communication skills Microsoft Windows Network Support Help Desk Computer Networking Information Security Active Directory System Administration Animal restraint (3 years) Veterinary experience (3 years) Home health (3 years) Bagger (1 year) Healthcare (3 years)Certifications and LicensesGoogle Information Technology SupportNovember 2019 to Presenthttps://www.coursera.org/account/accomplishments/professional-cert/VZV8U9GXEJB6 Operating Systems and You: Becoming a Power UserNovember 2019 to Presenthttps://www.coursera.org/account/accomplishments/verify/V9HGJAS34NHQ IT Security: Defense against the digital dark arts November 2019 to Presenthttps://www.coursera.org/account/accomplishments/verify/UVKUCD5W4HWX System Administration and IT Infrastructure Services November 2019 to Presenthttps://www.coursera.org/account/accomplishments/verify/TGB7C4CZV765 The Bits and Bytes of Computer NetworkingNovember 2019 to Presenthttps://www.coursera.org/account/accomplishments/verify/5D9E8FSAK8T9 Technical Support FundamentalsNovember 2019 to Presenthttps://www.coursera.org/account/accomplishments/verify/CYUACMPDBGNH ServSafe Food HandlerNovember 2021 to November 2023Driver's LicenseOctober 2018 to October 2022TABCJune 2022 to June 2024Food Handler CertificationAssessmentsBasic computer skills ProficientDecember 2021Performing basic computer operations and troubleshooting common problems Full results: ProficientCustomer service ProficientDecember 2021Identifying and resolving common customer issuesFull results: ProficientCustomer focus & orientation CompletedSeptember 2021Responding to customer situations with sensitivity Full results: CompletedIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.GroupsDirectorate Family Morale Welfare RecreationApril 2011 to January 2015Serving as a certified, registered volunteer within the DFMWR Recreation Division Fitness Staff instructing patrons in areas of customer service excellence, teaching fitness activities classes, working with the Supervisor in race coordination, cardio blow-out activities and cycling events. Brief soldiers and family members at new comers orientations those are new to the military area. Explain and enforce safety rules and regulations governing sports, recreational activities and the use of exercise equipment. Offer alternatives during classes to accommodate different levels of fitness. Plan routines, choose appropriate music, and choose different movements for each set of muscles, depending on participants capabilities and limitations. Observe participants and inform them of corrective measures necessary for skill improvement. Teach proper breathing techniques used during physical exertion. Instruct participants in maintaining exertions levels in order to maximize benefits from exercise routines.Killeen Animal ShelterFebruary 2017 to January 2018Variety of tasks, including feeding, dispensing medications, exercising, and showing compassion and care for all our guests.Google IT Support ProgramMarch 2019 to November 2019In this program, youll engage with a dynamic mix of hands-on labs and other interactive assessments, all developed by Googlers. This certificate program introduces you to troubleshooting and customer service, networking, operating systems, system administration, and security all the fundamentals of IT support that are critical for success in the workplace. And, throughout the program, youll hear directly from Googlers whose own foundation in IT support served as a jumping off point for their careers. |
