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Click here or scroll down to respond to this candidateCandidate's Name
Greensboro, NCEMAIL AVAILABLEPHONE NUMBER AVAILABLEMy vast knowledge and experience in an office environment is a benefit for any company. 10 years+ in office management and accounting and 7 years as a Project Coordinator working on large scale deployment projects. I understand the time and budgetary constraints within a project and make every concerted effort to ensure that these are met. I coordinate with customer and contractor, equipment delivery, technology and the resources needed to complete the project as proposed. I assist and support all management, sales and executive teams to ensure a smooth process.#readytoworkWork ExperienceSales AssociateTerra Blue - Greensboro, NCMarch 2020 to PresentSet up and breakdown of retail store that is partially outside. Setting up cash registers and balancing at days end. Stocking and pricing of new merchandise upon arrival. Taking inventory and restocking periodically. Answering customer inquiries and assisting in special requests. Fulfilling online sales for shipping. Answering phones, greeting all customers and cashing out sales. Trade AnalystHanes Brands - Winston-Salem, NCNovember 2016 to March 2020Customs Compliance: Collecting and processing of all external and internal affidavits needed to comply with US customs requirements in order to work within Free Trade agreement programs. This position demands consistent communication with our internal and external suppliers to maintain Affidavits and supporting documents to justify the shipment of fabrics, yarns, threads or misc goods from foreign countries into the USA. Confirming that all documents are correct and support all Hanes Brand part numbers within our Access database. Operating within Sales Force (ICIX) to insure that all documents are uploaded successfully and meet trade brokers requirements for customs. Monthly reports to all suppliers soliciting for any new parts that have been ordered through our procurement department. Weekly management meetings to update and work through any database issues. Purchasing CoordinatorMurata Machinery - Charlotte, NCNovember 2015 to September 2016Working with the Logistics and Automation department on multimillion dollar projects. Created purchase orders from for all equipment and services quoted on projects. Work closely with project engineers to complete purchase requests with cost breakdown. Created cost comparisons from alternative vendors for justification on best pricing. Generated cost breakdown and allocations on project costs and balance sheets. Tracked all documentation and maintained an online filing system for historical reference that included costs and materials needed for quoting new projects. Service CoordinatorProtection One - Charlotte, NCAugust 2014 to November 2015Fulfilling services needs by assigning technicians to service calls throughout the North and South Carolina. Answering calls from customers, customer service, monitoring representatives and National Account Representatives, identify issues with alarm systems, assigning technicians and scheduling out their daily service logs. Resolving tickets in Master Mind software, working with technicians to come up with solutions to resolve issues, ordering parts needed, billing applicable costs and ensure all service tickets are closed upon completion. I increased percentage numbers of service tickets completed within 24 hours, reducing the number of service tickets in the queue and service costs. Monitored technician time recording in order to reduce overtime costs for the company. Customer Operations CoordinatorCricket Communications - Charlotte, NCApril 2012 to August 2014Assisted Customer Operations Manager in maintaining relations with Indirect dealers for Cricket Communications. Resolved any customer issues and assisted in maintaining Crickets POS database. I created reporting to assist in monitoring and auditing dealer activities to ensure that all transactions are valid and complied with Cricket protocol. Daily activations of all dealers, Endorsers and employee cell phone devices. I monitored all employee activities to ensure that all personal lines were billed accordingly. I distributed reporting to Indirect Account Specialists and Managers and high level executives to ensure any issues with dealer were addressed and corrected. Additionally, I would assist management to oversee retail operations of our corporate owned stores in NC, SC and GA regions and assist in resolving any customer related disputes.Project CoordinatoriVerify, US Inc - Charlotte, NCAugust 2003 to July 2010Coordinated large security deployments for Fortune 500 companies such as Family Dollar, Citi-Trends and TJ Maxx Clothing stores. Project managed smaller projects for such companies as GameStop Stores, Sterling Banks and Apple Banks. Coordinated 75 to 200 store deployments that were scheduled for 3 month completion timeline and maintained 90 day warranty for all installations. Worked with Sales Department to review all sales packages and documentation for Installations Coordinated conference calls with Senior Executives and customer to review project and customer expectations Coordinated with providers for the installation of technical requirements, DSL, pots lines and IP information. Developed pre-installation progress reports for internal scheduling purposes Fulfilled all purchase order requests for materials and coordinated delivery of equipment to complete projects Coordinated weekly meetings with Projects Managers and Senior Executives to review project onset and deliverables Maintained schedules for contractors and installation dates to ensure timely installs Processed all purchases orders with vendors Worked directly with shipping companies to ensure delivery dates were met Prepared timeline reports for daily distribution for all projects in process Maintained all expenses within the project to ensure budgetary guidelines were maintained Daily status calls with technicians to ensure project timelines were met and timelines were updated Worked with general contractors and Project Managers on construction jobs Assigned to many special projects to prepare for larger deployments Office Manager: Was in charge of all new applicants for the company. Responsible for all background checks, employee benefits and all HR responsibilities. As full charge bookkeeper responsibilities included all A/R, A/P, payroll, Sales and Use tax, reconciliation of all accounts including credit cards and collections. I created and generated all monthly invoices for recurring monthly billing. Inside Sales Representative: A company acquirement of Contracts opened a position for a creative sales person for the renewal of existing service contracts and to acquire new contracts. In the first month, I successfully signed over 8K in recurring monthly revenue. I created strategies and presentations for marketing, while generating new ideas to create more revenue. I renewed customers with outdated, failing systems and upgrade them with up to date monitoring systems which created revenue and reduced monthly service costs.Office Manager, Project Coordinator, Administrator Voicerite, IncApril 1997 to May 2002Organized and took full charge of all the business Accounting functions including A/P and A/R, payroll, reconciliation of all accounts, worldwide collections and invoicing. I assisted in designing and implementing a process by which the company could track the life of any of our numerous projects for our many Fortune 500 clients such as IBM, Sears and SBC telecom. I was in charge of all human resource responsibilities as well as benefits coordinator. I streamlined procedures for scheduling, phone call protocol, client file management and customer service inquiries. Coordinated all purchasing which enhanced profitability thru costs controls and limiting unnecessary expenses. Maintained all office supplies and equipment necessary to keep the office functioning daily. Managed a staff of five employees that reporting directly to me. I reduced travel expenses thru competitive shopping and costs controls such as introducing per diems. Coordinated executive housing for long term projects and reconciliation of all travel expenses. Handled all Administrative responsibilities for the Owner/President of the company. Was awarded Employee of the Year for 2 years consecutive. EducationHigh school diplomaSkills Fluent in Spanish, reading and writing. Proficient in Microsoft Outlook, Excel, Word, Project, Power Point, Access and Visio. Additional programs include Salesforce (ICIX), Lotus Notes and Quick Books Pro. I am also experienced in Sedona, Real World and Great Plains Accounting software. Additionally, I have worked with ADP and Paychex as payroll providers. Accounts Payable Accounts Receivable Purchasing Project Coordination Journal Entries Office Management Office Administration Inside Sales Time management Computer literacy Project management General Ledger Accounting Bank Reconciliation General Ledger Reconciliation |
