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Click here or scroll down to respond to this candidateT esla K. P altonStreet Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESumma ry of Qu ali fi ca tion s:I am a dynamic and energetic professional seeking an opportunity in office administration. Experienced in planning, organizing and evaluating responsibilities in a timely and efficient manner. Demonstrates excellent productivity. Relies on judgment with a professional demeanor. Adept in a fast and fluid work environment. Diversified background sales and customer relationship management. Proficient in the use of Windows 95-00, Microsoft Office Suites, Word Perfect, QuickBooks, Windows XP, Outlook, PowerPoint, Internet and Novell. Committed to exceptional customer service. A self-motivated team player.Care e r H i sto ry:Midland Care, Kansas City, Ka n sas May 2018 to PresentSupport Specialist/ReceptionistGreet and assist visitors. Maintain schedule information for Clinical Staff, Site Director and Participants. Schedule Participant clinical appointments and coordinate transportation. Act as covering Site Manager as needed. Coordinate and schedule meetings. Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly. Assist in training staff members and new hires. Implement and monitor programs as directed by management, and see the programs through to completion. Generate memos, emails and reports when appropriate. Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines. Answer incoming calls and assume other receptionist duties when needed and screening phone calls and routing callers to the appropriate party. Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, check inventory and reordering supplies. Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations. Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research. Schedule and conduct monthly staff meetings.UBC/Express Scripts, Overla n d Pa rk, Ka n sas October 2015 to May 2 018Patient Care Advocate/Eligibility SpecialistUtilize and understand provider guidance and eligibility processes, in order to make necessary updates to various internal systems required for enrollment into ESIs Prescription Drug Plan in CRM system. Serve as first point of contact for internal clients and members during the enrollment process. Make outbound calls to members to gather Enrollment Data; analyze and process data accordingly. Handle inbound member calls and written correspondence regarding member eligibility. Make independent judgments in order to respond to complex or critical member issues. Work collaboratively with Eligibility Systems Analysts, other Eligibility Associates, Eligibility Managers and Account Managers to provide seamless support. Identify and escalate repetitive questions and /or problems so that corrective action can be pursued and expedited. Maintain accurate and complete documentation of all contacts. This continuously improves the process and reduces potential for legal concerns or payouts. Complete other projects and additional duties as assigned. Coordinates all aspects of services for referrals to contract facility. Maintains communication levels with contract facilities to meet the contractual obligations.KU M e di ca l Cen ter H osp ita l, Kan sa s City, Kan sa s M arc h 2012 to October 2015Em e rg e n t Co m m un ic a ti on s Spe c ia lis tProvides outstanding customer service to callers also provides rapid and profes sional response to all internal and externalcallers calling into the medical center's main phone number. Also including internal code lines, external transfer center and priority paging lines. Initiates code pagers for emergencies including code blue, code red, stroke activation, code pink, dis as ter code paging and trauma paging. With the aid of us ing s oftware programs of Infinity. Demons trates the ability to complete multiple tasks in a fast paced, high energy environment.Proh e ran t, Overla n d Pa rk, Ka n sas Ja n ua ry 2008 to Fe b rua ry 2012Acc ou nt Coo rdi na torProvides assistance and support for Clinical Business Solutions national customers and Accredo product distribution patients. Coordinates and overs ees the processing of the daily operation of Clinical Business Solutions national accounts, which may include specialty staffing, research support, referral process, trend analysis is, and data/s specimen collection. Also provides customized invoices, activity reports for as signed customers, and reports trends to management.Tru man M e di ca l Ce nte r, Ka nsa s City, M isso uri Oc to be r 2006 to J a nu a ry 2008Con s ult Re ferra l Ce n te r Su pp ort StaffMaintains a database of patients referred into this organization for medical s upport. Complete data entry and reportgeneration. Set appointments for Sleep Lab and CPAP machine checks. Keeps clinical area s taff and registration staff informed via actual copies of the referrals as to who arrive, when, and requested service and delivers documents of such to the clinical and regis tration areas. Obtains appointments for patients referred from community partners. Verifies ins urance, updates mis sing data in the database, and interacts with patients by phone. Obtain accurate and detailed information to assist with the registration process in advance of patient's arrival. Pre-regis ters patients referred to all hos pital facilities.Corn erston e s o f Ca re, Ka nsa s City, M isso uri M arc h 2006 to Oc tob er 2006Prog ram As s is tan tCase Record Maintenance, coordinate organization of case records in compliance with Child Welfare Manual/COAdirectives, make insert packets for case files, and help s et up new case files . Maintain currency and organization of case records by filing documents for case managers and re-organizing as needed. Process completed files by removing from binders, insuring all critical documents in CORE, and return to the Children's Divis ion. Update closed client spreadsheet and send out client s atisfaction survey. Participate in case file reviews, along with the management team, as audit function. General reception and front desk duties, greet visitors and clients . Maintain adequate s tock of office s upplies, stationery, and forms at each unit, place orders or check request for other items, and reconcile invoices for payment. Submit routine and special equipment maintenance requests to applicable agency for fax, printers, copiers, phones, computer hardware andother physical needs. Back up to Program Coordinator. Sort and deliver mail and faxes. Answer phones, scheduleappointments, s et up conference calls, s chedule meetings, and over see all mail room duties. Perform general administrative duties including filing, typing, and photo coping, faxing, sorting, and organizing. Special projects as as signed, data entry, human resources coordination, s taffing s chedules and calendars. General operator/receptionis t. Volunteer projects, and all other duties ass igned.Ru ral Commu ni ty I nsu ra nc e Servic e s/We lls F arg o, Ove rla nd Pa rk, KS De ce mb er 2003 to M arc h 2006In s u ran c e Se rvic e Re p IIProcess all documents associated with procurement of MPCI, Hail and named Peril Insurance. Proces s claims and lossdocuments. Resolve basic CIMAX suspensions and works with experienced team members on more complex is sues . Builds a working knowledge of policy and procedures . Trace s tatus of suspended documents and ensures accurate and complete information is received and process ed in a timely manner. Create and maintain Heat Tickets to document and communicate with agents regarding s tatus. Works closely with management team to gather information, compile data, review output and composes and distributes corres pondence to policyholders. Responds to basic questions from agents and field staff.Answ er R in g, Ove rla nd Pa rk, Kan sa s (Pa rt Ti me) Dec e mbe r 2000 to Ap ril 2005Op era torAnswer incoming calls for different companies after busines s hours and during busines s hours. Take messages, page s ources(alpha and numeric), received from 100-350 calls per day.Regis ter co-ops, set up s howings for real-estate companies, take credit applications over the phone.TC Co-o p, Ove rla nd Pa rk, Kan sa s (Pa rt Ti me On Ca ll) Aug ust 2002 to January 2019Sch e du lin g Se rvic e Re p res e n ti veRegis ter co-ops, set-up s howings for different real-es tate companies, providing superior customer s ervice and technicalsupport to brokers, agents and buyers as needed.Sai nt L u ke s So uth H osp ita l, Overla n d P ark, Ka nsa s (Pa rt Ti me) J a nu a ry 2002 to Ja n ua ry 2004PB X O pe ra to r/D is p atc he rOperate switchboard, paging alpha, numeric, and overhead. Dispatch Security Guards as needed or for routine callsGenerate reports, logs, and other documentation Administrative support and s pecial mailings, scheduling, medical records. Assis t callers as needed and all hos pital staff. Follow emergency procedures for code blue, red, black, and other codes.E du ca tion / Profe ssi on al Deve lopme n t/ Affili atio nsCenter Senior High School of Kansas City, Missouri Diploma- June 1997Center for Management Assistance, Kansas City, Missouri Certificate- June 2002 |
