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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLELinkedIn: LINKEDIN LINK AVAILABLECoursera: coursera.org/user/63cbc24b34156d9db45d716e6f4c0b4a Professional SummaryDedicated and customer-focused professional with experience in hospitality, customer service roles, and IT . Proven ability to manage multiple tasks, resolve conflicts, and provide excellent service. Committed to ongoing professional development; actively pursuing courses to enhance skills and knowledge. ExperienceIT TechnicianSerna Tech, Englewood, NJJanuary 2023 - Present Troubleshot and resolved printer issues, managed software downloads, and maintained and replaced servers. Set up new PCs, including reformatting and configuring them for company use. Installed and configured cameras, ran network cables, and set up Access Points and switches. Provided support for internet and WiFi issues, set up internet connections to devices both wired and wireless. Performed network cable terminations. Assisted with phone system configurations and troubleshooting. Set up NAS systems and Firewalls. Performed remote tasks via VPN. Organized Network closet, patch panels, switches, etc. Performed basic IT tasks.Front Desk AttendeeUrban Air Trampoline Park, South Hackensack, NJMay 2017  March 2018 Greeted and welcomed guests. Resolved and mediated disagreements between guests. Answered incoming calls and referred them to appropriate individuals. Processed cash and credit payments quickly and accurately. Provided sales and customer service.ServerMaadan Catering, Teaneck, NJNovember 2019  March 2021 Prepared, packaged, and served deli products to customers. Weighed and portioned food items, maintaining high standards of hygiene. Greeted customers and ensured their satisfaction. Took orders and provided customer service.EducationWilliam Paterson UniversityWayne, NJSeptember 2018  [Incomplete]Skills Customer Service Conflict Resolution Cash Handling Team Collaboration Safety Regulations Sales Technology Network Model Networking Hardware Computer Networking Network Architecture Network Analysis Critical Thinking Problem-Solving Computer Architecture Human-Computer Interaction CommunicationCertifications and Training Coursera Profile: coursera.org/user/63cbc24b34156d9db45d716e6f4c0b4a Google IT Support Professional Certificate Network Model Networking Hardware Computer Networking Network Architecture Network Analysis