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Title Customer Service Mortgage Loan
Target Location US-FL-Orlando
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Douglas Avenue, Apt. 73Altamonte Springs, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEDedicated Professional with more than 20 years experience in the Mortgage Banking Industry. Self-Starter exhibiting high work ethics, integrity and competence. Personable team player, equally able to lead and follow instructions. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism.WORK EXPERIENCECUSTOMER SERVICE REPAmerican Leak Detection  Winter Springs, FLJuly 2023  PresentAnswering multi-line switchboardManage calendar for 10 plumbersDispatch jobs each day for each plumberControl daily reportingPROCESSOR/UNDERWRITERDigital Risk  Maitland, FLJuly  2021  June 2023Processed HELOC loans consisting of a pipeline of up to 60 files and closing 20 files consistently each monthEnsure the highest customer service surveys maintaining the rating level designed by managementCollect and analyze documents for quick loan approvalCommunicate expectations with borrowersMaintain daily workflow prioritization to ensure pipeline management meets required closing datesOrder all required verifications, documentation and subsequent follow upsMORTGAGE LOAN PROCESSORSunTrust Bank now Truist  Orlando, FLOctober 2019  February 2021Review mortgage loan application for accuracyRun DU/LPOrder appraisal, title insurance, income verificationsCalculate income, DTI, LTVReview all disclosures for accuracy and completenessPrepare file for final UnderwritingGather all Underwriting conditionsRe-verify all employment prior to closingCoordinate closing with customer, title company and closing departmentFORENSIC UNDERWRITERDigital Risk  Maitland, FLNovember 2017  October 2019Looking for tell-tale signs of fraud in closed mortgage loan files.Looking for discrepancies in federal ID numbers on W2s and any large income differences over a two (2) year periodReview tax returns, W9s, retirement documentation, paystubs, etc.Analyze bank statements for any discrepancies such as large deposits, NSFs, names, account numbers, etc.Analyze appraisals for overvaluation of propertyEnsure appraiser is on banks approval listAnalyze credit reports for Social Security number matches, name variations, bankruptcies, judgments, mailing address discrepancies, number of inquiries, fraud alerts, tax liens, etc.Prepare file for final audit reviewMORTGAGE LOAN PROCESSORAccenture Credit Services  Charlotte, NCJanuary 2016  April 2017Review/audit/calculate income, credit and assetsMaintain knowledge of all policies and guidelines for FHLMC and FNMAOrder all necessary verifications, appraisal and titleObtain and review documents against loan underwriting conditionsClear conditionsRe-verify employment within 10 days of closingPrepare file for final clear to closeSchedule closing with borrowers, title company and closing departmentCOMPUTER SKILLSMicrosoft Office  Word, Excel, Outlook, PowerPointADP  Encompass  SalesForce  LUCY, Etc.

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