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PROFESSIONAL SUMMARYDynamic professional with a proven track record in customer service and operational efficiency, ordering supplies. I excel in fast-paced environments, consistently enhancing client experiences. My collaborative approach and adept ability contributed to a 20% increase in team efficiency. Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the businesses. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers, organizing files, answering phones, and making appointments. EXPERIENCEAdministrative AssistantSilver Tree Residential at Hillsboro Plaza site January 2023-January 2024 Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests in a timely manner. Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records. Also took a Microsoft word certification class. Lead JanitorialGDI Integrated Systems at Nova Place January 2022 August 2023 Developed a comprehensive training program for new janitorial staff members. Maintained records of all janitorial supplies, equipment, and materials used. Implemented safety protocols to prevent accidents or injuries while performing duties. Monitored inventory levels of cleaning supplies and restocked as necessary. Consistently met deadlines by completing assigned tasks within specified time frames. Utilized special techniques such as steam cleaning to remove dirt from hard-to-reach areas. Organized the storage area properly after each shift ensuring that all items were returned in their original condition. Demonstrated knowledge of proper safety protocols for hazardous materials and waste disposal. Construction Skilled LaborerGeraci Custom Design 2018-2020 Assisted in the construction of commercial and residential buildings, including framing, siding, drywall installation, and roofing. Erected scaffolding for workers at heights up to 30 feet safely and securely. Followed blueprints and instructions from supervisors to complete assigned tasks accurately. Skilled LaborerAndrew Homes Contracting 2018-2019 Followed safety guidelines at all times while working on-site. Lifted heavy objects such as building materials onto trucks or trailers for transport. Transported materials from one area to another using pallet jacks or carts. Loaded and unloaded cargo from delivery trucks using appropriate lifting techniques. EDUCATIONMICROSOFT CERTIFICATION CLASSES IN COMPUTER SOFTWARE CANDIDATE - Pittsburgh, PA o Literacy Pittsburgh, Expected graduation April 2024 o Penn Hills High School, January 2002Skills Office Administration Clerical Support File Organization Verbal Communication Schedule Management |