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6:18 7 onl! LTE (4)xX Resume Qa & -Melbourne, FlJOHN CUSHING arcEXPERIENCE SKILLSKemper Business Systems, Melbourne Fl.  Account  Diagnosed andExecutive resolved technical10/2018- 03/202 hardware andsoftware issuesinvolving internetconnectivity, emailSales for office equipment, IT solutionsATLANTIC BUSINESS PRODUCTS, Moorestown NJ  Provided answersTechnical Representative to clients by08/2006 - 08/2018 identifyingRepaired, diagnosed customers problems problems,researchingSTEWART BUSINESS SYSTEMS, Mt. Laurel N.J.  Technical answers andRepresentative guiding clients12/2000 - 08/2006 through correctiveRepaired, diagnosed customer problems steps Handled troubleKEMPER BUSINESS SYSTEMS, Melbourne EL. -Technical tickets with supportRepresentative interventions forurgent issuese Helping to maintainRepaired, diagnosed customer problems existing customerCOPYTRONICS INC. Cocoa, FL. - Technical Representative base and expandingnew customer base09/1994 -11/200004/1990- 09/1994,Repaired, diagnosed customer problemsCOPYTEX INC. Tolland CT. - Delivery, Technical AWARDSRepresentativeTechnician of the Year11/1984 - 12/1989Delivery set up and installation of new equipment. Repaired, diagnosedcustomer problems.CERTIFICATIONSFully trained and certified on Ricoh black and white MFP, wide formatmachinesMinolta, Xerox, Sanyo, Selex and Cannon@ Edit in Google Docs